Sales Director
KAYANA Petroleum LLP-UK
Total years of experience :24 years, 3 Months
- Developed and implemented sales plans, for assigned territories to achieve corporate top-line revenue growth and gross margin objectives.
- Developed and maintain account plans for all key customer accounts; working in a collaborative manner with technical services, marketing, commercial operations, and finance to insure customer level goals and objectives are exceeded.
- Created and implement a network of contacts to effectively meet sales goals.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked closely with decision-makers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Monitors competitor products, sales and marketing activities.
- Establishes and maintains relationships with industry influencers, industry associations and key strategic partners.
- Meet with key clients and other sales staff while maintaining relationships and negotiating and closing deals.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Represent the Company with the highest level of professionalism to customers, suppliers, and investors.
- Participated in team-building activities to enhance working relationships.
- Developing and implementing margin improvement projects worth 6.5 € million yielding a 40%.
- Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth.
- Conducting market research and analysis to create detailed business plans on commercial opportunities (expansion, business development).
- Understanding the requirements of the customers to ensure their needs are being met.
- Developed a marketing plan capable to meet the business targets.
- Strong business acumen and knowledge of Sales and Marketing aspects.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- I worked closely with the Board to maintain optimal levels of communication to complete projects effectively and efficiently.
- Saved 500k € by implementing cost-saving initiatives that addressed long-standing problems.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Accomplishments:
- Enhanced sales by 36% compared to 2014 of sales in west /central region for B2C sector.
- Augmented revenue by 26% and market share
- Restructured & established professional Sales Team within 4 months; improved productivity of sales consultants by 27%
- Increased the conversion rate from 4% to 9% within 8 months
- Recognized for delivering best sales performance in the west /central regions since Aug’16
- Implemented the process of prompt resolution of issues and qualitative service delivery that enhanced customer satisfaction rate by 82%
- Developed business unit in northern region & imparted training to team members.
Accomplishments:
- Acknowledged for enhancing sales by 40% compared to 2013, ARPU of sales 2012, 2013 - west region
- Played key role in setting up professional sales team within 3 months.
- Accomplished best sales performance in the west region since launch (Sept 2013)
- Recipient of certificate of appreciation for generating highest sales in 2009 & 2010 at central region of Saudi Arabia
Job Profile:
As Business Regional Manager - West/South Region, Jan 2012 - till date
- Collate market intelligence on competition/ other market trends for reengineering of pricing and marketing strategies
- Coordinate with the marketing department with regards to revamp of Product & Service portfolio aligned to market trends
- Guide the sales team in accomplishment of business targets
- Enhance client satisfaction through prompt resolution of issues and qualitative service delivery
- Groom/ mentor team members based on business requirements
- Focus on enhancing profitability through utilization of business KPI’s and performance management process
- Identify/ develop business opportunities through participation in trade shows and exhibitions around the country
- Optimize resource utilization to maximize productivity
- Collate market intelligence on competition/ other market trends for reengineering of pricing and marketing strategies
- Coordinate with the marketing department with regards to revamp of Product & Service portfolio aligned to market trends
- Guide the sales team in accomplishment of business targets
- Enhance client satisfaction through prompt resolution of issues and qualitative service delivery
- Groom/ mentor team members based on business requirements
- Focus on enhancing profitability through utilization of business KPI’s and performance management process
- Identify/ develop business opportunities through participation in trade shows and exhibitions around the country
- Optimize resource utilization to maximize productivity
- Maintained regular interaction with clients aimed at enhancing client satisfaction and identification/ development of new business opportunities
- Enhanced revenue generation through development of account requirements in coordination with other departments
- Maintained updated data on major technical, demographic, environmental, market, economic and financial aimed at enhancing operations across the customer base
- Developed new business channels and highlighted improvement initiatives like up-selling/ cross selling techniques to the higher management to enhance revenue generation
- Focused on implementation of market oriented strategies and expansion of member base aligne to growth of the telecommunications industry
- Conducted knowledge-sharing sessions for team members between the members
- Set up strategic partnerships aimed at maximizing growth of the telecommunications industry in the region
- Ensured prompt resolution of issues and rendered qualitative service delivery aimed at maximizinf customer satisfaction
- Delivering exceptional customer service and proactively developing customer relations through soliciting feedback and addressing/ resolving customer complaints.
- Interated with the sales personnel in defining key account plans for accomplishment of business targets
- Updated lead management tools and drafted proposals for senior management in collaboration with other departments
- Catered to B2B sales of network solutions/ services to large and mid market enterprise accounts
- Identified/ developed new business opportunities aimed at maximizing revenue generation
- Reengineered business strategies based on collated market intelligence and customer feedback
- Prepared sales forecasts/ budgets and amended strategies based on changes in accounts
- Maintained regular interaction with international vendors and telecommunication sectors to enhance profitability of the organization
- Monitored performance of team members and rendered productivity enhancement feedback
- Updated/ implemented latest technological trends in accomplishment of business objectives
Accomplishments:
Played key role in surpassing sales quota for the set number of mid markets
Job Profile:
- Prepared account plans and maintained productive business relationship with major accounts for identification/ development of new business opportunities
- Enhanced customer relationship through design/ implementation of CRM strategies in compliance to organizational policies and procedures
- Coordinated with the sales manager in development/ implementation of specific customer accounts and opportunity plans
- Liaised with the project team on project specifications, pricing and implementation of various project phases
- Assigned/ ensured accomplishment of service sales quota by team members
- Collaborated with the inside sales counterpart on development/ implementation of customer account plans
- Maintained updated knowledge on latest technologies through participation in various conferences, events, symposia
- Coordinated with various support teams in setting up of new projects for the target market segment
- Defined/ implemented website development policies/ procedures aimed at standardization of web code and integration of web applications
- Involved in incorporation of enhancements in existing systems through analysis of areas for modification, investigation of new technologies
- Focused on coding, testing, designing & documenting web applications based on specifications/standards and implemented customized client specific systems
- Liaised with internal customers in assessment/ translation of web requirements into technical design and development processes
- Conducted tests on individual sites, applications/ networks. Conceptualized/ implemented technical improvements based on requirements