Ehab Mostafa

Al Idrissi Group is a Saudi company. Al Idrissi Group activities are represented in the food and
beverages business restaurants (PAUL JEDDAH), retail shops (Levendme Qatar), beauty salons
(Dessange), as well as the provision of beverages supplied using modern and well-maintained
equipment.
My duties are and are not limited to the following:
● Manage company infrastructure (network, WAN, servers, cloud services, remote sites). This
includes preparations and upgrades of all related infrastructure HW & SW.
● Manage and prepare DR plans.
● Prepare and enforce IT policies.
● Manage support help desk system and daily operations.
● Manage daily IT support activities.
● Manage IT projects, initiate, communicate, and deliver.
● Vendors communicate, negotiate, proposals closing.
● Prepare top management reports and presentations.
● Serve as a project manager for all projects related to IT infrastructure, Software development, and
ERP.
● Monitor and support Oracle fusion cloud ERP performance, and enhancement, providing first-level
support and working closely with Oracle business partners to guarantee a smooth environment.
● Supervised, monitored, and collaborated with support staff on all systems-related issues to the
operation of the POS/ERP/Call center/PBX.
● Implemented the company’s global centralized fingerprint and attendance system
● Introduced Virtualization servers to the infrastructure (VMWare ESXI)
● Provide technical and analytical sales reports
● Developed a BI tool used company-wise to generate reports based on multidimensional
● Recently a trial ODOO implementation project was initiated, and ODOO ERP CE implementation was
done by me. implementation covers the following areas: (HR, Payroll, DMS, Forums, help desk, and
other modules). In another direction, I was also a part of Microsoft Dynamic 365 cloud partner
selection and initial business gap analysis.
● Initiate and lead project plans and manage project deliverables.
● Works close with project stakeholder and provide maximum effort to accomplish targets.
● Follow-up, support and provide the necessary support for companies’ ERP Systems (MS Great
Plains).
● Provide training for users and provide support regarding ERP or day-to-day needs and other MS
Office products
● Monitor and support the company's RDBMS. Perform database backups and optimizations
● Develop software based on business requirements.
● Manage internal network and supervise any additional expansion or new requirement that may
occur.
● play a fundamental role in increasing sales and market share.
● Claims audit and billing
● Policies underwriting and card management processing
● Life insurance
● Personal accident
● Inpatient authorization
● Network management (50+ users)
● Technical presentations
● Reports writing
● Perform database backups and disaster recovery
● Establish good Lead implementation and pre-sales activities
● Perform technical training and support (level L2, L3). Data ETL, formation, and Loading
Software and services example (not limited):
● Aloha POS implementation and customization
● OMEGA Software POS implementation and customization
● Digital Menu board software
● Professional services
● Projects implementation
● Data Integration and centralization services
● Database optimization and performance tuning. other tasks also like index analysis
and table portioning
● Reports writing

Kingdom of Saudi Arabia
BAHGAT GROUP is one of the top well-known high-quality companies located in Middle Est. The corporate
structure is designed to create a synergy by overseeing business performance and therefore, to develop a group
identity. they are focusing on ensuring quality and on fulfilling all expectations on a global market level. Their goal is
to maintain this well-functioning infrastructure
My duties are and are not limited to the following:
● Implement and deliver POS projects.
● Delivering integration projects (Data ETL, Formation, and loading). Integrate ERP systems
(SAP, Dynamics, JD Edward …etc.) with our systems so the customer can utilize data generated
from any system side and vice versa.
● Help customers to resolve issues related to data centers projects and application(s).
● Develop analytic reports and dashboards based on both industry standards and customer
special requirements. this activity includes SQL database optimization and partitioning
and database re-engineering
● Internally/external client’s communication and departments and perform per-sales activities.
● Work closely with internal team members and guide them through best practices and solving steps
even through complex cases that could impact project/customer business
● Works closely with customers on escalation cases (L2, L3 level), coordinating with teams and
providing maximum efforts.
● Develop and customize software if needed (as a project resource in some cases).
● Perform Software QA, Support, and documentation.
● Reports writing
● Developed, planned, and promoted the IT Department’s general layout and services
● Developed, planned, and promoted backup plans and disaster recovery procedures
● Executed plant network connectivity using various methods (CAT5, RF, Fiber) (2 sites, 3 plants)
● Administrating, maintaining, securing, and troubleshooting LAN/WAN/Computer Systems
● Administrating SQL (RDBMS) server’s performance, backups, and development
● Provide second-level support
● Work with different business units to maximize IT department services and create
software that would boost productivity