Bilal saif

Interact with key stakeholders in identifying business needs, building
relationships and selling the features and benefits of early procurement
involvement.
Develop detailed sourcing and category plans to maximize effectiveness
and efficiency.
Manage preparation, implementation and execution of procurement
processes.
Perform sourcing, liaising and negotiating with new and existing suppliers
to improve business.
Create documentations necessary for the acquisition of materials and
services.
Maintain positive working relationships with strategic suppliers to assure
cost, quality, and delivery targets are met.
Analyze market and delivery trends so as to develop procurement
technologies and processes that support those trends.

Lead and direct a B2B Global Operations Customer Support (GOCS) team in
an 24/7/365 environment supporting clients around the world
Prepare training materials, documentation and Standard Operating
Procedure to meet team needs
Develop and implement service plans to meet and exceed service level
agreements
Provide executive level visibility to operational performance, incident and
outage, resources assigned, project activity, and service level performance
Collaborate and build strong relationships with internal technical resolution
team to build cross-team effectiveness and remove organizational barriers
for strong teamwork, collaboration, and excellent service delivery
Thought leadership to identify opportunities for automation and
standardization across the landscape for continuous improvements
through service & operations excellence

Conduct market research to find answers about consumer requirements,
habits and trends
Assist in outbound or inbound marketing activities by demonstrating
expertise in various areas (content development and optimization,
advertising, events planning etc.)
Collaborate with marketing and other professionals to coordinate brand
awareness and marketing efforts
Plan and execute initiatives to reach the target audience through
appropriate channels (social media, e-mail, TV etc.)
Assist in analyzing marketing data (campaign results, conversion rates,
traffic etc.) to help shape future marketing strategies
Undertake individual tasks of a marketing plan as assigned

Identifies business opportunities by identifying prospects and evaluating
their position in the industry; researching and analyzing sales options
Sells products by establishing contact and developing relationships with
prospects; recommending solutions
Maintains relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities;
recommending profit and service improvements.
Identifies product improvements or new products by remaining current on
industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal
networks; bench marking state-of-the-art practices; participating in
professional societies.
Contributes to team effort by accomplishing related results as needed

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting
customer information and analyzing customer needs
Handle complaints, provide appropriate solutions and alternatives within
the time limits and follow up to ensure
Assist with placement of orders, refunds, or exchanges