IT Supply Chain Service Manager
MYNaghi & Bros Group - FMCG Sector
Total years of experience :22 years, 6 Months
Accomplishments:
• Successfully turn around the SLA in the first 4 months to 100% across all services covering (Order Management, Inventory, Warehouse Management System, Third Party Logistics billing module, Purchasing & Advance Pricing)
• Manage project activities related to Supply Chain with limited team members along with providing support to all business operations, like Annual Physical Inventory, Order to Cash, Procure to pay cycles & 3PL Billing enhancements.
• Improved user satisfaction level to 99.5%
• Close coordination with all concerned Business leaders
Responsibilities:
• Managing the IT Supply Chain team
• Manage & supervise all Supply Chain related projects & its project plan
• Prepare Monthly progress reporting
• Conducting team’s performance evaluation
• Understanding user requirements, Annalise, Document & provide appropriate solution
• Ensure quality of deliverables
• Develop policy & procedures & contingency plans to ensure secured system/data
• Supervise Application setup & support for the following modules:-
Service Contracts for 3PL billing Model
Supply Chain Management (Order Management, Purchasing, Inventory, Advance Pricing & Shipping Execution)
Warehouse Management System (Oracle WMS, MSCA)
Integration (Mobility “hand held sales devices”)
Reporting to the Head of IT, primarily to support in the proper management and execution of the company’s key project’s deliverables related to the Oracle ERP solution and other associated systems.
Accomplishments:
• Successfully delivered a key and strategic project of the re-implementation of Oracle within the agreed budget. Project entailed complete revamp of the existing system solution and modules included were Oracle Financials (GL, AP, AR, FA, OIE), Human Resources (Core HR, Payroll, SSHR), CRM (FS with mobile Field Service, DR, Service Contracts for 3PL billing Model), Supply Chain Management (OM, PO, INV, Advance Pricing & Shipping Execution), Warehouse Management System (Oracle WMS, MSCA) and Integration (Mobility “hand held sales devices”).
• Employee Master Data & HR Self-Service Implementation; was considered as a major shift from the paper-based approval system to an automated solution embedded with an online-approval hierarchy system through workflows. This project entailed collection and standardization of all employee master data, creating an approval hierarchy and aligning it with the key stakeholders for execution. Project delivered a ROI of 65%, with efficient approvals and quicker decision making.
• Product Master Data project, entailed the collection of over 5000 product SKUs data components and updating them in Oracle to facilitate the operations of the Supply Chain and Logistics team.
• Improved IT infrastructure by implementing Video Conferencing across 6 locations in Saudi; reducing travel costs by 25%.
Responsibilities:
• Formal initiation of a project
• Prepare necessary documentation (Charter, Schedule, Change Request, etc.)
• Lead & Manage projects activities
• Ensure all obstacles are cleared
• Deliver the project within Time, Cost, Scope & Quality
• Align project sponsor & all stakeholders on progress & milestones
• Communicate regularly with project stakeholders through different channels
• Ensure to formally close phase/project
Reporting to the Head of PMO, main responsibility was to be part of the Continuous Improvement Team and contribute towards the review of processes and initiate projects to bring more efficiency. Worked as a coach and guide for the other project managers and played an instrumental role in establishing a PMO function within the organization.
Accomplishments:
• Prepared unified IT Policies at the level MYNG with Arabic Translation
• Developed PMO Site and issued Monthly PMO Balance Score Card
• Calculating Project QoD (Quality of Delivery).
• Prepared Vendor assessment guide
• Developed Project Manager’s Capability guide
• Prepare IT staff Skill Matrix
• Manage & Monitor IT budget with respect to IT projects (CAPEX, OPEX)
• Centralized all project related documentation (Contracts, Licenses & Project Documents)
Reporting to the Head of IT, main responsibility was to lead Oracle HR & finance teams all IT services are delivered as per the agreed SLA with business team
Accomplishments
• Mid-year comparison ended with less number of escalations from business users towards IT
• Best response time & resolution time among Application teams
• 100% business Users & Manager’s satisfaction
• Presenting major HR related KPI’s using SAP BO to the higher Management
• Successfully Launched a new application (e-Service) which is an extension to the Oracle SSHR
• Successfully implemented Oracle HRMS 12.0.4 with complete Data Migration.
• Successfully implemented Oracle HRMS 11.5.9 in one of the group companies.
• Successfully led the implementation of Oracle Internet Expenses
Responsibilities
• Managing the IT Finance team
• Managing the IT HR team
• Manage & supervise all HRMS related projects & its project plan
• Prepare Monthly progress reporting
• Conducting team’s performance evaluation
• Understanding user requirements & provide appropriate solution
• Application (HR, Payroll & SSHR) setup & support
Reporting to the Head of IT, was part of the Team of Oracle Developers in ATS who were assigned to projects in the role of Oracle Application Technical consultant.
Accomplishments
• Developed a new application compatible with Oracle Receivables named RCS (Receipt Control System)
• Developed & designed all System Generated General Ledger Vouchers.
• Part of the core team that worked on the implementation of Oracle HRMS in 2008, moving from a legacy payroll system.
Reporting to the project manager, I was assigned to different projects as an Oracle Application technical resource with prestigious organizations such IDB & Imam University in Saudi & MTC Vodafone in Bahrain.
Duties included:
• Complete Data Migration from Legacy system (Mainframe) to Oracle Database & make the data on a readable format using SCT Banner ERP version 6.0. The modules included (General Person, General Student, CatLog and Courses & Academic History)
• Auto Registration - This was an artificial Intelligent System which was designed in Oracle
• Building & Customizing Reports for Oracle Financials & HRMS
• Data Conversion of IDB’s Banking transactions into a new in-house developed application
• Interface development from Oracle Financials, to Temonus Globus & IBM HR Access applications
Computer Science
(All studies were in Arabic Language).