IT Manager
Saba Software
مجموع سنوات الخبرة :15 years, 7 أشهر
• Planning the entire IT operations, establishing of short / long term budgets for the preparation of IT blueprint for the organization; overseeing ITIL Process including Change Management, Problem Management, Incident Management, etc.
• Holds the merit for efficiently overseeing IT infrastructure across APAC (India, Sydney, Japan, & China)
• Designing, Deploying and documenting IT Process & Policies
• Configuring CISCO switches, Router and ASA firewall.
o Architected distributed networking, Multiple VLAN’s and interVLAN connectivity.
o Setting up Internet and point-to- point lease line with BGP support for site redundancy.
o Implemented DMZ for software R&D and testing lab environment.
o Configured IPsec site to site VPN tunnel and SSL VPN for remote users.
• Implemented QoS for bandwidth optimisation and priorities business applications.
• Led the implementation of:
o Microsoft SCCM 2007 in APAC for security patch management and software development.
o 300 extension, VoIP using SIP, logical partitioning, IP telephonic for Avaya IP office PBX
• Effectively coordinated efforts for:
o Relocation of Mumbai office with minimal downtime
o Migration and consolidation of servers to VM and implemented Fiber SAN solution.
o Set up of new office with 35 seating’s for users in Sydney and 200 seating in Pune
o Exchange server migration from 2003 to 2010
o AD upgrade from 2003 to 2008
o IT Assets and Vendor management
• Successfully executed implementation of VMware EXSi for application development R&D team and QE automation life cycle and QE lab setup with 450 VM’s for software development testing.
• Manage and ensure compliance with regulatory requirements, best practices for all, policies & procedures also recommending technologies with conducting POC of latest technologies.
• Installation, configuration, troubleshooting of Windows Server 2012, 2008, 2003, Active Directory 2008 and exchange 2010 with multiple domain, Site & Services. Delegate, DNS, DHCP, GPO, Roles, Security Policies, Permissions, Raid, Data Recovery and knowledge of SAN Storage etc.
• Configuring GPO, Password policy, Security and compliance policies.
• Managing Microsoft Exchange Server 2010 - Creation/Deletion of Mails /Groups id, moving users from one database to another site server database, OWA/Active Sync Access, Mailbox Import Exports, Reports, Creating Database, Mailbox/HUB/CAS/EDGE Servers, Transport Rules.
• Configuring Cluster, DAG & Network Load Balancing (NLB) or NIC Teaming on servers.
• Successfully executed migration from Iron port to Google postini for email filtering and spam control. Managing policies and restoring genuine mails from quarantine.
• Managing Symantec Netbackup of windows servers, exchange database, SAN storage, VM’s etc. Implemented disk to disk to tape back solution for faster recovery.
• Implemented and managing Blackberry Ent. Server, creating password and security policy.
• Server health and network performance and security proactive monitoring using application like Ops manager, Nagios, Solarwinds, and Qualys.
• Monitoring of Open tickets & working with the team to have them completed with the given business SLA.
• Strong vendor management.
• Recognised with the following awards:
o Outstanding performance Qtr Oct’07-Dec’07 cost optimisation on WAN data link and voice tariff plan as well as leading migration of ISP
o Outstanding team performance Qtr Sept 2010-Nov 2010 for effectively coordinating with global team and Migration of Exchange server & AD with minimal business impact.
o Outstanding performance Qtr Sept 2011-Nov2011 for server consolidation & setup virtualisation infrastructure
o Outstanding team performance Qtr Mar 2013- May 2013 for setting up infrastructure for office expansion
• Pivotal role in saving 35% costing savings by taking innovative approach
• Recognised for sharing virtualisation suggestion to enhance the system performance by 60%
• Took several measures such as efficient backup solution, Exchange server setup and RSA token to ensure that technology solutions were in line with requirements specified by clients
• Efficiently managed to overcome internet link utilisation challenges during the completion of migration of ISP and upgrading internet bandwidth project by taking bandwidth monitoring and implementing QoS measures
• Effectively performed the tasks of:
o Managing IBM Secure way Firewall & Microsoft ISA 2000 to implement security rules
o Delivering antivirus solutions Mcafee ePolicy Orchestrator & Symantec Enterprise
o Overseeing backup management using Veritas Back EXEC 8.5, ARCserve/Legato Networker and remote server backup
• Recognised with the following awards:
o Won “Special Recognition - Team Award in Q4 (2004-2005)” in recognition for restoring server room from fire breakout
o Bagged Best Performance Award in 2005 in recognition for managing Datacenter during Jul’05 natural disaster in Mumbai
• Bagged “Best Performance FM Engineer” in 2002 in recognition for setting up server for RBI Mutual Fund Management
• Upgraded LAN and WAN network infrastructure.
• Managing NT and Exchange 5.5
Hardware and network support engineer