Bilal Sayed, IT Manager

Bilal Sayed

IT Manager

Saba Software

Location
India - Mumbai
Education
Bachelor's degree, Physics
Experience
15 years, 7 Months

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Work Experience

Total years of experience :15 years, 7 Months

IT Manager at Saba Software
  • India - Mumbai
  • February 2007 to January 2015

• Planning the entire IT operations, establishing of short / long term budgets for the preparation of IT blueprint for the organization; overseeing ITIL Process including Change Management, Problem Management, Incident Management, etc.
• Holds the merit for efficiently overseeing IT infrastructure across APAC (India, Sydney, Japan, & China)
• Designing, Deploying and documenting IT Process & Policies
• Configuring CISCO switches, Router and ASA firewall.
o Architected distributed networking, Multiple VLAN’s and interVLAN connectivity.
o Setting up Internet and point-to- point lease line with BGP support for site redundancy.
o Implemented DMZ for software R&D and testing lab environment.
o Configured IPsec site to site VPN tunnel and SSL VPN for remote users.
• Implemented QoS for bandwidth optimisation and priorities business applications.
• Led the implementation of:
o Microsoft SCCM 2007 in APAC for security patch management and software development.
o 300 extension, VoIP using SIP, logical partitioning, IP telephonic for Avaya IP office PBX
• Effectively coordinated efforts for:
o Relocation of Mumbai office with minimal downtime
o Migration and consolidation of servers to VM and implemented Fiber SAN solution.
o Set up of new office with 35 seating’s for users in Sydney and 200 seating in Pune
o Exchange server migration from 2003 to 2010
o AD upgrade from 2003 to 2008
o IT Assets and Vendor management
• Successfully executed implementation of VMware EXSi for application development R&D team and QE automation life cycle and QE lab setup with 450 VM’s for software development testing.
• Manage and ensure compliance with regulatory requirements, best practices for all, policies & procedures also recommending technologies with conducting POC of latest technologies.
• Installation, configuration, troubleshooting of Windows Server 2012, 2008, 2003, Active Directory 2008 and exchange 2010 with multiple domain, Site & Services. Delegate, DNS, DHCP, GPO, Roles, Security Policies, Permissions, Raid, Data Recovery and knowledge of SAN Storage etc.
• Configuring GPO, Password policy, Security and compliance policies.
• Managing Microsoft Exchange Server 2010 - Creation/Deletion of Mails /Groups id, moving users from one database to another site server database, OWA/Active Sync Access, Mailbox Import Exports, Reports, Creating Database, Mailbox/HUB/CAS/EDGE Servers, Transport Rules.
• Configuring Cluster, DAG & Network Load Balancing (NLB) or NIC Teaming on servers.
• Successfully executed migration from Iron port to Google postini for email filtering and spam control. Managing policies and restoring genuine mails from quarantine.
• Managing Symantec Netbackup of windows servers, exchange database, SAN storage, VM’s etc. Implemented disk to disk to tape back solution for faster recovery.
• Implemented and managing Blackberry Ent. Server, creating password and security policy.
• Server health and network performance and security proactive monitoring using application like Ops manager, Nagios, Solarwinds, and Qualys.
• Monitoring of Open tickets & working with the team to have them completed with the given business SLA.
• Strong vendor management.
• Recognised with the following awards:
o Outstanding performance Qtr Oct’07-Dec’07 cost optimisation on WAN data link and voice tariff plan as well as leading migration of ISP
o Outstanding team performance Qtr Sept 2010-Nov 2010 for effectively coordinating with global team and Migration of Exchange server & AD with minimal business impact.
o Outstanding performance Qtr Sept 2011-Nov2011 for server consolidation & setup virtualisation infrastructure
o Outstanding team performance Qtr Mar 2013- May 2013 for setting up infrastructure for office expansion
• Pivotal role in saving 35% costing savings by taking innovative approach
• Recognised for sharing virtualisation suggestion to enhance the system performance by 60%

Technical Specialist at Wipro Infotech Ltd.
  • India - Mumbai
  • December 2003 to February 2007

• Took several measures such as efficient backup solution, Exchange server setup and RSA token to ensure that technology solutions were in line with requirements specified by clients
• Efficiently managed to overcome internet link utilisation challenges during the completion of migration of ISP and upgrading internet bandwidth project by taking bandwidth monitoring and implementing QoS measures
• Effectively performed the tasks of:
o Managing IBM Secure way Firewall & Microsoft ISA 2000 to implement security rules
o Delivering antivirus solutions Mcafee ePolicy Orchestrator & Symantec Enterprise
o Overseeing backup management using Veritas Back EXEC 8.5, ARCserve/Legato Networker and remote server backup
• Recognised with the following awards:
o Won “Special Recognition - Team Award in Q4 (2004-2005)” in recognition for restoring server room from fire breakout
o Bagged Best Performance Award in 2005 in recognition for managing Datacenter during Jul’05 natural disaster in Mumbai

Facilities Management Engineer at Omnitech Infosolutions Ltd
  • India - Mumbai
  • August 2000 to November 2003

• Bagged “Best Performance FM Engineer” in 2002 in recognition for setting up server for RBI Mutual Fund Management
• Upgraded LAN and WAN network infrastructure.
• Managing NT and Exchange 5.5

Customer Support Engineer at Serro Computers
  • India - Mumbai
  • July 1999 to August 2000

Hardware and network support engineer

Education

Bachelor's degree, Physics
  • at Mumbai University
  • May 1998

Specialties & Skills

Exchange Server
Symantec Endpoint Protection
Netbackup
Active Directory
IT Infrastructure
Antivirus and security solution
VMware Server Visualization and Consolidation
Active Directory and exchange server management
Infrastructure management and Site set up
DHCP and DNS
IT service desk
RISK management
SCCM Microsoft security patch management
SAN storage
ITIL standards and procedure
Symantec netbackup

Languages

English
Expert
Hindi
Expert

Training and Certifications

CCNA (Certificate)
Date Attended:
February 2015
Valid Until:
January 2018
Microsoft Certified System Engineer, Exchange 5.5 (Certificate)
Date Attended:
February 2000
Valid Until:
January 9999
IBM AIX server (Training)
Training Institute:
IBM corporate training
Date Attended:
September 2000
Duration:
40 hours
ITIL Foundation V3 (Certificate)
Date Attended:
April 2009
Valid Until:
January 9999
Cambridge Business English Certificate Vantage (Certificate)
Date Attended:
April 2014
Valid Until:
January 9999
Microsoft Certified IT Professional Exchange 2010 (Certificate)
Date Attended:
December 2014
Valid Until:
December 2016

Hobbies

  • Table Tennis