Bilal Skhiri

Manage the day-to-day operations of the store.
Drive the efficiency and profitability of the operations.
Identify and utilize opportunities to increase sales.
Develop internal & external relationships.
Increase ATV, Cross selling, Conversion Rate.
Ensure the best service level across all stores through the CSI report indicators.
Respond to customer inquiries, concerns & complaints.
Maintain internal processes to ensure quality & continuity of standards.
Ensure that standards for quality, customer service, maintain a safe working
environment.
Develop & implement systems & procedures in compliance with company policy & procedure &
local labor law.
Implement & monitor the effectiveness of inventory & cash controls procedures.
Recognize & recommend training needs where necessary & recommend high performing
individuals.

Experiences & Education

Manage and drive the performance of the brand.
- Provide support to team in related area for training on specific brand information and
roll out of new collections across stores in accordance with brand manager
- Visit shops across different locations for rand Performance Evaluation and Team
Support.

2. Financial Controls and Profitability Management:
- Communicate target and objectives for shops (daily, weekly and monthly) with shops
managers and seek maximize shops sales.
- Review KPI's (Daily Sales vs budgets, Stock Reports etc) daily and communicate to Shop
Managers as necessary.
- Review KPI results weekly with shops managers in comparison to all stores under area of
responsibility.
- Review the overall performance of stores with shops managers and operations manager
monthly.
- Benchmark shops against each other, set/reset/clarify objectives and identify Best
Practices monthly.
- Conduct competitors' survey and share with division head.

3. Stock Management:
- Participate in inventory and be part of planning for the next season.
- Review stock availability across all shops and ensure proper rotation of stocks between
location
- Provide feedback about customer feedback related to brand and stocks to brand managers

Duration1 year 3 months

- Leading or supervising a team of customer service staff.
- Ensures staff is aware and fully trained in key job competencies, product knowledge.
- Deal professionally, tactfully, and courteously with the public and co-workers.
- Manages and develops close working relationships with store associates.
- Assists staff with researching customer questions and resolving problems.
- Ability to represent needs of customer & suggest product enhancement.
- Implement activation requests for new services.
- Assist with the provision of client invoices and data entry.
- Completion of assigned administrative responsibilities.
- Other duties as assigned.

- Maximizes sales and exceeds store budgets, achieved through effective and continuous
space, stock and seasonal management, and highest possible levels of customer service.
- Uses sales and space reports to determine correct allocation of space within store, and
uses sales history to condense or open space out seasonally.
- Advises (Business Manager / Operations) on out of stock departments/lines, slow sellers
or price sensitivities.
- Plans and organizes key/promotional events in a timely and systematic way, to ensure on-
time delivery. Actively seeks out and exploits any additional opportunities to promote
sales.
- Drives highest possible standards of in-store visual impact.
- Ensures brand/layout guidelines are being correctly followed to deliver brand values
and ensure corporate '- handwriting' is evident in presentation.
- In conjunction with visual merchandising team, ensures up to date 'look' to window
displays.
- Drives sales floor presentation and housekeeping/recovery principles to the highest
standard by regular walk through and corrective action/coaching.
- Ensures store achieves defined stock loss targets.
- Actively seeks out and implements any additional opportunities to reduce stock loss.
- Participates in selection of new staff.
- Initiates and promotes highest standards of in store training including weekly
communication, daily de-briefs, product knowledge and on the job coaching.
- Identifies areas of training need within the store and develops or arranges programs to
address them.
- Identifies individuals with potential within the store and formulates action plans or
allocates additional responsibilities to further their development.
- Ensures a development plan is in place and implemented for every member of the store
team.
- Ensures store enacts and is fully compliant with all required Ensures an effective
communication of issues and ideas between store and operational management.