Recruitment Specialist - Facilities and Support Services
Sidra Medical and Research Center
Total years of experience :17 years, 3 Months
* Led the Facilities recruitment strategy for the Outpatient Clinic (OPC) and main hospital campus
* Responsible for strategically headhunting senior North American and European candidates from marquee medical research institutions such as Cleveland Clinic Ohio (USA), New York-Presbyterian Hospital (USA) and Texas Medical Center (USA)
* Was personally requested by the Chief Operating Officer and senior management to exclusively handle top-tier, critical and sensitive roles such as: Executive Director - Facilities, Director - Facilities Operational Planning, Director - Business Affairs Anaesthesia, Manager - Facility Safety
* Experienced in bulk recruitment for junior facilities positions (6-15 candidates/role)
* Responsible for sourcing candidates, selling Sidra as an employer of choice to the global talent pool, arranging interviews, liaising with hiring managers and chiefs of staff, negotiating offers and allowances, preparing contracts and applying for site visits and visas
* Led and developed this function autonomously with the view of recruiting a junior in early 2015 to mentor and develop
* In the quarter July to September 2014, I surpassed my quarterly targets by 125% in what was close to a record month for the desk ($94k quarter with a $75k target)
* Compiled market forecasts, industry trends and salary tables for 2015 across the Brisbane market for the Procurement, Supply Chain and Logistics sectors
* Hosted my own networking breakfast for blue-chip clients to unveil the much publicised 2015 Global Salary Survey
* Nominee for the “Recruiter of the Year 2014” for the Brisbane office
* Efficiently perform all recruitment activities (e.g, telephone screening, interviews and assessment, shortlisting, psychometric testing, salary negotiation, etc.)
* 360 degree sales with effective cold calling strategies to secure B2B leads
* Business Development via networking, cold calling, referrals, business seminars, etc
* Providing market knowledge and advice to employers
* Sourcing suitable candidates via networking, advertising and referrals
* Maintaining candidate networks
* Providing resume, interview and career advice to candidates
* Interviewing candidates on a general basis and for specific roles
* Managing the job offer process and negotiating salary packages
* Maintaining market and commercial awareness through research and networking
* Working as part of a team to maximise Robert Walters commercial performance
* Developing and managing ongoing client relationships - both on the phone and face to face
* Organising and attending regular client entertainment events eg. Trivia nights, breakfast seminars, etc
* Was awarded “Rookie of the Year 2011” for the Brisbane office due to my outstanding performance
* Played a significant part with billings of over AU$75 000 in a record breaking AU$1 million month for the Brisbane office
*Assisting clients into the labour market using case-by-case strategies
*Preparing, monitoring and reviewing an employment pathway plan that specifies a clear and achievable pathway to meet the client’s current employment needs and assisting clients in developing relevant job search skills or obtaining a placement in a suitable skills program which will lead to an employment goal
*Providing training support and assistance
*Solid Reverse Marketing skills
*Business to Business (B2B) sales and using reverse marketing techniques to sell clients to employers
*To foster relationships through providing excellent service
*Able to recognize barriers facing disadvantaged clients and implement effective strategies to support individual goal attainment
*Extensive administration experience with top attention to detail
*Excellent customer service and interpersonal skills
*Proven organisation and time management skills
*Exceptional presentation and communication skills
*Case-by-case management of disadvantaged and unemployed individuals back into the labour market (welfare to work)
*Resume creation and modification
*Liaise with employers and match with suitable candidates
*Identifying client’s data such as skills, abilities, employment history, realistic and relevant employment opportunities and potentials, barriers / difficulties to employment, personal needs, labour market demand for individual clients’ employment goal, and clients’ motivation and willingness to succeed in achieving their employment goal.
*Preparing, monitoring and reviewing an employment pathway plan that specifies a clear and achievable pathway to meet the client’s current employment needs and assisting clients in developing relevant job search skills or obtaining a placement in a suitable skills program
*Provide and administer post-placement support to clients for at least six months after placement.
*Collecting, recording, maintaining and evaluating all required data and complete all other associated administrative tasks in line with ACCESS Services Inc policies and procedures, funding body requirements and relevant government legislations.
*Provided superior customer service at all times with first class
communication skills
*Exceptional cash handling skills and accountability
*Provided accurate information about products and services
*Attended to customer queries and complaints building problem solving, negotiating and influencing skills; whilst dealing with clients in a professional and empathetic way
*Built rapport, quality and lasting relationships with customers, business partners and the wider community
*Acted with honesty, integrity, ethically and complied with regulations
*Met sales targets/referrals by introducing better suited financial solutions to customers and appropriately introducing them to specialists to suit their financial needs
*Had the honour and responsibility of being a buddy/mentor to a new entrant. I was required to train and coach the entrant by being a role model, displaying a “hands on” approach to customer service and exemplary strategic core values as identified by the organisation
*Upon the request of the branch manager, I agreed to co-chair two weekly staff meetings per month, with the emphasis on team motivation and effective sales techniques