Bilal Totanji

In my current position as a Senior Sales Associate at Xcite Al Ghanem, I have honed my skills in driving sales through strategic customer engagement. My responsibilities extend to overseeing product knowledge, ensuring that the team is well-versed in the features and benefits of our offerings. Collaborating seamlessly with my colleagues, I play a vital role in optimizing product merchandising to enhance customer appeal, creating an inviting and dynamic shopping environment. A key aspect of my role lies in my proficiency in identifying upselling opportunities,

- Greeting costumers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in store sales.
- Superior product knowledge.
- Introducing promotions and opportunities to customers.

As a sales associate, my daily responsibilities involve welcoming and assisting customers with a friendly way. I am dedicated to achieving, drawing upon my superior product knowledge to facilitate informed purchasing decisions. Actively contributing to the growth of in-store sales, I promote promotions and special offers to enhance the overall shopping experience. My commitment extends beyond transactions, aiming to create a positive and memorable environment for every customer.

As a DTM enumerator at IOM in Beirut, Lebanon (Sep 2021 - Mar 2022), my duties involved collecting critical information on the humanitarian situation. I adhered to project deadlines, identified reliable sources for displacement data, and assessed conditions in diverse settings through direct observations. Ensuring data quality, I provided input to verify and correct questionnaires at the end of each interview, contributing to the accuracy of our records and enhancing the effectiveness of humanitarian responses.

1- Collect information on the humanitarian situation and needs .
2- Comply with project administrative procedures and deadlines as advised by the supervisor .
3- Identify reliable sources of information/key informants to collect relevant displacement data.
4- Asses the situation in collective centers, camp-like settings, host community and villages through direct observations.
5- Ensure the quality of the information collected by providing input to verify and correct the questionnaire/form at the end of the interview.

1- Collecting and analyzing data to learn more about consumer behavior.
2- Communicating with clients to understand their needs and explaining product value.
3- Resolving complaints and preventing additional issues by improving processes.
4- Developing new business from existing clients and actively seeking new sales opportunities.
5-Building and maintaining strong, long-lasting client relationships.

As an Account Manager at Presentail, my responsibilities have been diverse and impactful. Ive been actively engaged in collecting and analyzing data to gain deeper insights into consumer behavior, contributing to informed decision-making processes. Regular communication with clients has been a focal point, allowing me to comprehend their needs thoroughly and articulate the value proposition of our products effectively. Proactively addressing concerns, I have played a crucial role in complaint resolution and process improvement, preventing additional issues. Additionally, Ive been instrumental in developing new business from existing clients while actively creating fresh sales opportunities. Building and nurturing strong, long-lasting client relationships have been at the core of my efforts, ensuring mutual satisfaction and sustained partnerships.

1- Prepare monthly, quarterly and annual financial reports.
2-Keep accurate records for all daily income.
3- Costumer service at a full- service gas station.