Regional IT Infrastructure Analyst
Air Products
Total years of experience :11 years, 4 Months
•Provide 1st Level Support for SAP ERP System
•Providing 1st & 2nd Level Support to 400+ Users on daily basis
•Maintain IT Inventory
•Administering & designing LANs, WANs internet/intranet, and voice networks
•Communicating and negotiating with users, specialists, other staff and suppliers
•Cisco & HP switch configuration in particular VLAN configuration/troubleshooting
•Investigating, diagnosing and resolve all network problems
•Maintaining pre-packaged software applications on the LAN
•Provide support to Reverse Vending Machine (RVM)
•Manage User Accounts & Groups using Active Directory
•Handle issues of Windows 7, 8, 8.1, 10 & MAC OS
•Handle issues of MS Office 2010, 2013
•Implementation of Office 365
•Synchronize Blackberry, Android, IOS and Windows Mobiles with Exchange Server
•Manage Email account using Exchange Server
•Implementation of IT Policies using GPO
•Marketing Strategy •Finance & Controlling •Business Process Outsourcing •Business Analysis & Development •Risk Management •Project Management Master Thesis: Business Intelligence Application through Translation of MDX to SQL
Database, Programming Skills Networking Certification: MCSE, CCNA