Transportation Manager
Wait valet parking
مجموع سنوات الخبرة :6 years, 7 أشهر
• 2011 - Present : VIP Company ( Club Car & Valet Parking )
Transportation Manager / (Cultural Village Katara)
• Monitor and report on transportation activities
• Ensure documents are properly filed
• Report maintenance and repair needs for club cars
• Conduct regular safety audits on equipment
• Organize training sessions for employees (e.g. proper use of machines and handling of hazardous material)
• Keep organized records of club cars, schedules and completed orders
• Ensure compliance with company policies
• Stay up-to-date with safety regulations
• 2010 - 2011 : Djerba Radisson Blue Hotel *****( Tunisia)
Front Desk Team Leader
• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and complaints promptly and professionally.
• Respond to customer needs and requests in a timely manner.
• Answer phone switchboards and transfer calls and take messages.
• Manage incoming and outgoing mails and faxes.
• Post charges to customers and handle card and cash transactions.
• Plan and assign workloads for front office associates.
• Supervise associates in their assigned job duties.
• Prepare operational and financial records for Manager to review.
• Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
• Assist in hiring and training associates in front office duties.
• Evaluate the performance of associates and provide appropriate feedback.
• Ensure associates follow company policies and operational procedures.
• Schedule regular meetings to discuss about issues and updates.
• Educate associates on safety, emergency and security procedures.
• 2008 - 2010 : Djerba Gulf Hotel*****( Tunisia)
Front Desk Agent
• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them
• Report any accidents or injuries to senior management staff immediately