Bilel Ben Zekri

- Plan, direct and evaluate the operations of sales and marketing
- Manage staff and assign duties
- Study market research and trends to determine the demand, potential sales volumes and the effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and authorize expenditures
- Resolve customer complaints
- Determine staffing requirements and hire or oversee hiring of staff.
- Ensure the high level of quality and standards
- Team Leader & team manager, ...

- Investigate circumstances surrounding insurance claims to determine validity of claim inspect automobile
- Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
- Determine amount of loss or damages covered by insurance policies
- Negotiate settlement of claims
- Prepare adjustment reports.
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- Organize, plan, control and continuously improve the activities of the workshop and other services (Bosch Assistance, fast repair of vehicles ...), the after-sales service and workshop accounting.
- Define a quality action plan for customer satisfaction and drive indicators, processes and define a pricing policy for its activity.
- Participate in budgeting and manage it.
- Engage investments (equipment and tools).
- Negotiate purchase costs with suppliers and monitor the quality of their service.
- Organize and participate in the control of the physical inventory
- Defining, deploying and monitoring the progress of corrective or preventive action plans in health, safety and the work environment.

- Review work orders and discuss issues with supervisor
- Inspect motor in operation, road test motor vehicle, and test automotive systems and components using computerized diagnostic and other testing devices to diagnosis and isolate faults
- Adjust, repair or replace parts and components of automotive systems including fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling and climate control, and electrical and electronic systems using hand tools and other specialized automotive repair equipment
- Test and adjust repaired systems to manufacturer's performance specifications
- Perform scheduled maintenance service, such as oil changes, lubrications and tune ups
- Advice customers on work performed, general vehicle condition and future repair requirements.