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تم إلغاء حظر المستخدم بنجاح
Bilihatu Abebe, Senior Resource Mobilization Officer

Bilihatu Abebe

Senior Resource Mobilization Officer·ENAT BANK

إثيوبيا

ماجستير, Financial Engineering (Ongoing)

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 2 أشهر

Senior Resource Mobilization Officer

مايو 2025 - حتى الآن

ENAT BANK

Addis Ababa، إثيوبيا

مايو 2025 - حتى الآن

Strategic lead for deposit growth and portfolio performance across a network of 65
branches, managing over ETB 9+ billion in deposits.
• Originated and grew high-value corporate relationships, directly boosting trade
finance and deposit inflows across the entire branch network.
• Designed a multi-channel customer acquisition framework that delivered 115%+
growth in total customer base.
• Created HNWI and SME engagement strategies that lifted client retention by
20% and deepened product cross-sell — the same relationship-deepening skill
sought in wealth management.
• Prepared weekly data-driven performance insights for regional management,
enabling quick tactical moves.
• Monitored branches under my domain through strict daily follow-ups.
مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

District Resource Mobilization Officer

أبريل 2024 - مايو 2025

Enat Bank

Addis Ababa، إثيوبيا

أبريل 2024 - مايو 2025

Managed deposit mobilization and portfolio growth for an assigned district, laying the
groundwork for the current senior-level role.
• Led deposit growth initiatives across the districts branches, consistently
achieving/exceeding targets and qualifying for promotion to a regional remit.
• Built and nurtured relationships with mid-market corporate clients and SMEs,
progressively expanding the districts deposit book.
• Collaborated with branch managers to implement KPI tracking and
performance routines later scaled across the wider network.
• Monitored branches under my domain through strict daily follow-ups.
مجال الشركة:
البنوك

Marketing Officer

مارس 2023 - أبريل 2024

Enat Bank

Addis Ababa، إثيوبيا

مارس 2023 - أبريل 2024

Blended banking product knowledge with creative growth marketing.
• Scaled the banks social media presence from 500 to 15, 000+ followers (2, 900%
growth) through targeted content and campaigns.
• Launched digital acquisition campaigns that lowered cost-per-customer while
increasing product uptake.
• Designed/produced high-quality marketing videos and visual content for ATM
screens, digital platforms, and major campaigns, including brochures, flyers,
and billboards.
• Developed an internal-use website to improve operational efficiency and
contributed to the banks formal media policy development.
مجال الشركة:
البنوك
الدور الوظيفي:
التسويق والعلاقات العامة

Branch Cash Administrator

يناير 2020 - مارس 2023

Enat Bank

Addis Ababa، إثيوبيا

يناير 2020 - مارس 2023

Managed all cash operations, team supervision, and compliance for a high-volume
branch.
• Managed daily vault operations exceeding ETB 5 million with absolute accuracy
— zero discrepancies and flawless audit results over three years.
• Supervised teller teams, embedding robust KYC/AML and operational risk
controls.
• Re-engineered reconciliation procedures, reducing cash discrepancies by 90%.
• Managed payroll processing for branch staff and external partner
organizations.
• Coordinated branch staffs in the daily outdoor (door-to-door) marketing to
promote the bank and its products/services.
مجال الشركة:
البنوك

Branch Cash Administrator

سبتمبر 2017 - يوليو 2018

Enat Bank

Addis Ababa، إثيوبيا

سبتمبر 2017 - يوليو 2018

Managed all cash operations, team supervision, and compliance for a high-volume
branch.
• Managed daily vault operations exceeding ETB 5 million with absolute accuracy
— zero discrepancies and flawless audit results over three years.
• Supervised teller teams, embedding robust KYC/AML and operational risk
controls.
• Re-engineered reconciliation procedures, reducing cash discrepancies by 90%.
• Managed payroll processing for branch staff and external partner
organizations.
• Coordinated branch staffs in the daily outdoor (door-to-door) marketing to
promote the bank and its products/services.
مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Customer Service Officer

يونيو 2016 - سبتمبر 2017

BUNNA BANK

Addis Ababa، إثيوبيا

يونيو 2016 - سبتمبر 2017

• Provided daily customer support and transaction management, achieving high
customer satisfaction scores.
• Promoted financial products to customers, leading to a measurable increase in
product adoption and implementing service improvements that reduced
complaint resolution time.
• Increased product adoption through needs-based cross-selling of loans,
overdrafts, and trade services.
مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Trainee Banker

نوفمبر 2015 - يونيو 2016

Bunna Bank

Addis Ababa، إثيوبيا

نوفمبر 2015 - يونيو 2016

• Completed an intensive rotational training program covering credit, operations,
trade finance, and retail banking, building a strong all-round banking
foundation.
• Assisted daily customer support and transaction management, and
preparation of monthly financial reports and participated in customer outreach
programs to expand branch visibility.
مجال الشركة:
البنوك
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

WorldQuant University

يوليو 2027

يوليو 2027

ماجستير، Financial Engineering (Ongoing)

الولايات المتحدة

المعدل التراكمي (نقاط): 4 من 4

المعدل التراكمي (نقاط): 4 من 4

Adigrat University

يوليو 2015

يوليو 2015

بكالوريوس، Accounting

إثيوبيا

Skills

Sales
Expert
Sales
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Customer Service
Expert
Customer Service
Expert
Web Development
Expert
Web Development
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Adobe Suite
Expert
Adobe Suite
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Cashiering
Expert
Cashiering
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Accounting
Expert
Accounting
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Expert
Marketing
Expert
Administration
Expert
Administration
Expert
Data Entry
Expert
Data Entry
Expert
Customer Care
Expert
Customer Care
Expert
Call Center
Expert
Call Center
Expert
Banking
Expert
Banking
Expert
Project Management
Intermediate
Project Management
Intermediate
Business Development
Expert
Business Development
Expert
ACQUISITION PROCESSES
Intermediate
ACQUISITION PROCESSES
Intermediate
BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
RESOURCEFULNESS
Intermediate
RESOURCEFULNESS
Intermediate

حسابات مواقع التواصل الاجتماعي

انستغرام
انستغرام
instagram.com/bilihatuabebe
غيت هاب
غيت هاب
github.com/bilihatuabebe

اللغات

الانجليزية

متمرّس

الأفركانية

متمرّس

الاثيوبية

اللغة الأم

التدريب و الشهادات

الشهادات
Understanding of Phishing-Enat
Data protection and Customer Privacy-Enat
ISO/IEC 27001
Performance Culture, Service Excellence & Professional
Work Ethics & Institutional Culture-Nolawi
Peachtree Accounting-Adigrat
Digital Finance for Inclusion-EIFS
Customer Relationship Management-EIFS
Non-Life Insurance Sales-EIFS
Financial Statement Analysis
B2B Supply Chain Management
Graphic Design-Alison
AI Marketing-Alison
Digital Marketing-HubSpot
ICT Club Presidency
Peachtree Accounting
Digital Finance for Inclusion
Customer Relationship Management
Graphic Design
ISO/IEC 27001 ISMS
Non-Life Insurance Sales
B2B Supply Chain Management
Financial Statement Analysis
AI Marketing
Digital Marketing

الهوايات والاهتمامات

ReadingSportsHelping Seminars /Webinar attending Meditation Prayer