Operation Supervisor
Novo Foods Company
Total des années d'expérience :13 years, 4 Mois
• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to
customer complaints tactfully and professionally
• Maintain quality control for all food served
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Work with staff to project future needs for kitchen supplies, goods, and cleaning
products.
• Maintain inventory of all needed supplies
• Manage the work schedules of our restaurant’s staff and Monthly Attendance.
• Managing transactions with customers using website
• Updating all the menu online
• Collecting payments whether in cash or credit.
• Track transactions on balance sheets and report any discrepancies.
• Bank transaction depositing cash sales.
• Handling purchasing
• Create and maintain relationship with vendors /suppliers
• Estimate and establish budgets for purchases
• Make professional decisions in a fast-paced environment
• Review all vendors and suppliers
• Main purchase records and other important data
• Negotiate pricing and supply contracts.
• Develop plans for purchasing services, and supplies
• Ensure that the products and supplies meet quality standards
• Work with team members to complete duties as needed
• Maintain and update a list of suppliers
• Responsible opening and closing the shop.
• Met incoming customer and provided
immediate assistance.
• Listen to the customer needs and preferences to
provide accurate advice.
• Retrieved alternative items and sizes on request.
• Maintained up-to-date knowledge of customer
buying.
• Created attractive display.
• Set aside on-hold reservation.
• Answered incoming telephone calls with
professional and knowledge of customer buying
habits.
• Provided expert product and service
information.
• Organized items in visually appealing manner.
• Worked flexible schedule to accommodate
changing customer levels.
• Increased purchase totals by recommending
additional items.
• Completed purchases with cash, credit and debit
method.
• Working as team to reach the target.
• Trained all new employees on effective
techniques.
• Shop in-charged in the absence of the shop
manager.
* Working as team to achieve our target.
* Welcoming with the costumer, starting an opened questions after the greeting, guiding the costumer to present what he's looking for, advising the costumer of the items style & color which is matching with his area concept and giving a design ideas according to the area dimension.
* Responsible for checking the Stock, Change price and Replenish.
* Following up the perfection of showroom display & items neatness and checking a damage displayed items
* Receiving items from the warehouse to price it and display it.
* Assisting the designers by choosing the display and giving an idea's.
* Reporting a daily sales, costumers request and costumers complain.
* Brief the new staff to be familiar in our products, There responsibility, Train them using the system and improving there selling skills to be commensurate with our company.
• Welcoming guest.
• Customer service
• Promotion awareness
• Take telephone bookings and document in the reservation book.
• Updates the guests profile.-
• Birthday, anniversary, A++
• Handling Cashiering.
• Monthly Attendance.
• Stationary Requisition.
• Handling Telemarketing, by promoting
• Handling inventory.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Follow all relevant health department regulations
• Provide excellent customer service to guests