KEY CLIENT OFFICER
NBAD
Total years of experience :16 years, 1 Months
Professionally handling and maintaining Key client portfolio including HNWI, Ambassadors, Embassy accounts and government accounts with a total book size of 26 Billion.
Provide key client with superior service and offer banking products to best meet their needs and encourage cross sell products such as Personal loans, AUTO Loans, and Mortgage loans.
Taking responsibility to build relationships with key clients and influencers inside the referral business, work closely with covered regions/countries to increase the client database through sourcing new client referrals.
Expertise in “know how “ to execute on existing promotional tools and services available.
Handle day to day key client cutstomer requirement and execute all the daily application process and follow up on payments and other operational transactions related to Key Clients.
Strong initiative; able to take action and determine correct course of action to solve problems, complete assignments, etc.
Proven ability to exercise independent judgment in making decisions and how to approach issues involving the executive; ability to take initiative in solving problems
ADMIN:
Coordinates Executive Director’s communications, correspondence, assisting with calendar appointment / meeting schedules.
Handles business travel related bookings required for the department.
Provides logistical support to department meetings such as preparing meeting agendas, taking minutes of meetings, and assisting with action item and follow up as needed.
Assists in the preparation and execution of administrative policies for the department.
Assists in the preparation of communications and promotional materials for the department.
Organizes and maintains a filing system to ensure proper storage and retrieval of official correspondence, documents and records of the Department.
Researches, analyzes and prepares administrative and statistical reports and documents for the Department.
Drafts presentation materials for the Director’s meeting to review performance and rectify any problems in achieving goals
Prepares expense reports and maintains the financial records for the Department.
In addition provides the key clients with superior service while professionally handling and maintaining client portfolio including HNWI, Ambassadors, Embassy accounts and government accounts .
Taking responsibility to build relationships with key clients and influencers inside the referral business, work closely with covered regions/countries to increase the client database through sourcing new client referrals.
Expertise in “know how “ to execute on existing promotional tools and services available.
Handle day to day key client cutstomer requirement and execute all the daily application process and follow up on payments and other operational transactions related to Key Clients.
Manage recruitment/ replacements for the department in liaison with the HR.
Review and completer performance appraisals for the department staffs and keep a record on it .
Conduct regular meetings to review performance and rectify any problems in achieving goals
Managing high net worth customers.
Acquiring new business by introducing new client to bank and enhancing existing portfolio by ensuring premium customer service.
Marketing the products to a wide variety of customers in alignment with their risk appetite and financial requirement.
Responsible for the sales of products like HNWI accounts, Deposits, Retail products -like Personal loans, Vehicle loans, Mortgage loans, Term Loans, Overdraft Facility etc..
Provide professional and expert advice on products and services to customers and business leads to other units to ensure that business opportunities are realized.
Regularly review account performance and make appropriate recommendations for optimizing returns.
Monitoring and reviewing of existing accounts and determining the risk involved in extending credit and processing the request as per Bank policies and guidelines in line with Central Bank Regulations.
Timely review of accounts, analyze financial data, evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Confer with credit association and other business representatives to exchange credit information.
Ensuring quality control and a smooth process flow.
Regular review of the market to identify opportunity in allocated segments and develop proposals for approval.
Opening Accounts.
Developing customer relations through sales and services
Meet the bank's needs for serving and assisting external customers, both to meet their requirements for the Bank's products and services according to defined service standards.
Custody of security items, which include ATM, Credit Cards, Chequebooks
Monthly review of accounts, customer communication, relation & satisfaction.
Handling customer complaints and resolving them tactfully.
Execution of pre and post disbursal activities of the unit for conventional and Islamic loans.
Validation of appropriate documentation as required by processing unit.
Timely generation and accuracy reports to fulfill management requirements.
Preparation of routine reports and daily/monthly MIS for reference and audit purposes.
Posting of journal entries, setting up of loans, issuing manager’s cheque and commission to respective dealers.
Authorization of account openings.
Responsible for pipeline management (cancellations, liquidations, settlement, reversals, deferments, transfer of funds, credit line deletion, write offs etc.¬)
Bachelors Degree in English Literature
Diploma in Computer Applications - SSI Technologies, India