Binshida Poothukutty thoppu

Manage front office operations and serve as the first point of contact for clients and visitors.
Handle phone calls, emails, appointments, and customer inquiries professionally.
Coordinate property viewings and maintain leasing documentation.
Prepare reports, update records, and support daily administrative functions.
Build strong client relationships through excellent customer service and follow-up.
 Support management with scheduling, documentation, and operational coordination.

Check-In Procedures:
• Assist passengers with the check-in process, including issuing boarding passes, checking in luggage, and verifying travel documents.
Boarding & Gate Assistance:
• Manage boarding processes, including calling passengers to the gate, checking boarding passes, and assisting with seating arrangements.
Customer Service:
• Respond to passenger inquiries regarding flight schedules, airport services, and other travel-related information.
Baggage Handling:
• Assist passengers with lost, delayed, or damaged baggage claims, coordinating with the baggage handling team to resolve issues.
Documentation & Compliance:
• Verify passenger identification and travel documents, ensuring compliance with airline, airport, and immigration regulations.
Safety & Security:
• Adhere to all safety and security protocols, including passenger screening procedures and emergency response guidelines.
• Report any suspicious activity or security concerns to the appropriate authorities.

• Manage front office operations including multi-channel client intake (phone, email, and walk-in) ensuring consistent
service delivery and SLA adherence
• Coordinate end-to-end property viewing schedules for residential and commercial listings, maintaining accurate
availability calendars and reducing scheduling conflicts
• Qualify prospective tenants against property requirements, budget parameters, and landlord criteria to optimise lease
conversion rates
• Prepare and review tenancy agreements, lease renewal documents, and tenancy-related correspondence in compliance
with RERA regulations and company SOP
• Maintain up-to-date tenant and property databases using CRM software, ensuring data integrity for management
reporting and pipeline tracking
• Execute proactive follow-up with prospects at each stage of the leasing funnel to maximise occupancy rates and
minimise vacancy periods
• Act as primary liaison between landlords, tenants, maintenance teams, and finance department to ensure smooth
tenancy handovers and issue resolution
• Generate weekly and monthly leasing activity reports for senior management, including inquiry volume, viewing-to
lease conversion metrics, and pipeline status
• Support Ejari registration, NOC processing, and move-in/move-out documentation in coordination with the property
management team
• Oversee front desk operations including visitor management, courier handling, stationery procurement, and general
office administration

• Managed patient appointment scheduling, registration, and front-desk reception for a high-volume dental practice
• Handled patient inquiries, insurance coordination, and payment processing, ensuring positive patient experience
• Coordinated administrative workflow between clinical staff, physicians, and administrative departments
• Maintained electronic medical records, filing systems, and compliance documentation to ensure HIPAA-aligned data
management