Radwa Abdelaziz

Acted as the main point of contact for clients through phone, email,
WhatsApp, and website chat. Assisted customers with inquiries, auction
registrations, and bidding details while ensuring quick and accurate re-
sponses. Helped improve communication between clients and internal
teams and took part in setting up and testing new customer service tools
like Simplify360 and Zoho Desk. Prepared daily reports to track ticket vol-
ume, response times, and overall team performance, helping to identify
areas for improvement and maintain high service standards.

Generated qualified leads for buyers and tenants through online plat-
forms and outreach
• Created and managed property advertisements tailored to specific audi-
ences
• Published listings on Bayut and Property Finder with optimized content
and visuals
• Issued marketing permits in compliance with DLD requirements
• Acted as a point of contact between clients and brokers, ensuring
smooth transactions
• Maintained an organized and up-to-date property and client database
• Coordinated developer registrations, ensuring timely onboarding and
policy compliance
• Managed website content updates, ensuring accuracy and brand align-
ment
• Tracked sales performance, prepared monthly reports, and analyzed
trends
• Provided general administrative support to the sales and management
teams