Technical Consultant
StarLink Middle East
Total des années d'expérience :14 years, 8 Mois
Profile: StarLink the leading IT compliance driven solutions has been founded in 2005 based in Dubai. StarLink's recognized as "Trusted Security Advisor" and market leader in automates the entire IT compliance auditing process to help our customers to reduce IT Risk for enterprises in Financial Institutes, Telcos and Governments, helps organizations achieve and sustain compliance and optimally manage risks through full policy, procedure and controls lifecycle management.
• Reporting to the Technical Manager UAE, part of the Professional Services team, managing different projects.
• Providing complete technical assistance.
• Analysing customer needs and positioning company products accordingly.
• Providing technical support to the clients on various products such as IBM Infosphere Guardium, Quest TPAM and NetOptics
• Coordinating with the vendors, customers and internal teams to ensure smooth project execution and proper customer support.
• Involved in presentations, creating user manual and trainings guides for the customers.
• Responsible for representing Starlink products and services from both a technical and software integration perspective.
Profile: Prima Telecom is a new generation provider of convergence solutions. Aim is to be a trendsetter in Information Technology & Telecom by offering high quality end-to-end solutions to their clients. Strength resides in our people, effective process and use of leading-edge technologies. \n \n • Handling project management activities for prime customer of Prima Telecom Ltd, Tata Teleservices Ltd, Reliance Communications Ltd and Enterprise customers in all locations of South India. \n• Responsible for providing support to customers for O&M Issues for all the Access Network products of Loop Telecom Inc. & CELTRO \n• Providing remote support to the Engineers for Installation, Commissioning and Troubleshooting. \n• Deep study about the client’s network and suggesting suitable and cost effective solutions. \n• Sales Analyst, Supporting sales by providing new devices as per client request. \n• Performing System validation, testing of the new solutions. \n• Preparing Technical documents and presentations for the new solutions. \n \n \nAccomplishments: \n \n• Successfully handled clients Tata Teleservices Ltd, Reliance Communications Ltd and Enterprise customers with 100% customer satisfaction & received appreciation mails from the client several times. \n• Commissioned more than 200 multi-services access network equipment's in Kerala, Tamil Nadu & Karnataka. \n \nTraining Undergone: \n \nPrima Telecom Pvt Ltd, \nBangalore. \n• Installation, Commissioning and Maintenance of WI-FI equipment’s of LOOP, CELTRO Equipment.
Profile: Peejay Solutions is leading provider of IT services and operates in multiple delivery centres across Kerala. The company is specializing in customer management and back-office services. Through consistent hard work and dedication, the company has achieved the reputation of providing excellent services. \n \n• Providing support to the Engineers for Installation, Commissioning and Troubleshooting. \n• Handling project management and sales activities for Peejay Solutions. \n• Providing Technical support for customers of Banking, IT, Hospital sectors. \n• Providing support & solutions for implementing various services for different Operating Systems. \n• Network Management System & Applications.
• Currently pursuing Masters in Information Technology Managment (MITM) from Wollongong University, Dubai (2012-2014)
• B.Tech in Computer Science and Engineering from Calicut University.