Bishi Eduvayil

An innovative and problem-solving Networking Service Assurance Professional with successful track record of deployment of Next-Gen Technologies for Networking & Equipments, based on business requirements/needs, specialized in Network Design, Deployment, Configuration, Testing, Administration and Support along with Security of the Network
•Currently engaged with Emirates Integrated Telecommunications Company (DU), Dubai, UAE as Fixed Enterprise Service Assurance Engineer (Dec 2015 onwards) for assuring Telecom Services for Consumers in Premium Segment and enterprise sector.
•Creating and managing property listings using the CRM software and making sure that the listings
meet 100% quality score in all property online portals.
•Monitoring data quality, data migrations, and data integration for each property portals.
•Evaluating and configuring CRM system to provide detailed end user documentation.
•Creating weekly listing performance reports from the property portals and determining how to improve to get maximum exposure.
•Monitor daily quality report, data migrations, data integration and escalations.
•Contributed for designing the flow of Collections Fraud Management Process.
•Training, coaching and providing feedback to the members of the team.
•Ensure proper escalations of unresolved queries to next level of support by tracking, routing, and redirecting problems to correct channels.
•Complete Reports: Monthly Reports, Status Reports
•Handling Enterprise and Consumer Escalation in adherence and conformance to company’s quality objectives to exceed customer’s expectations
•Experience in Daily administration including monitoring of the Network and Servers.
•Good knowledge of Routers, Switches etc
•Proficient in testing of installed systems, applications & software along with supporting routers & switches, in the Laboratory in full configured and secured level.
•Equal competence in Design, Deployment and trouble shooting of Copper & Fibre Optics (Single Mode/Multi-mode) based Wired Telecom Network as well as individual telecom equipments (MDF/IDF Patch panel/Cable Termination).
•Managing and maintaining site-to-site VPN, IPSEC & PPTP etc.
•Good knowledge in TCP/IP and other routing protocols.
 Team Leader: Deft at tasking, delegation, monitoring, feedback of team performance as well as in skills like competence upgrade, conflict resolution, client coordination and mentoring
•Reporting to the Team Leader and coordinated with a large team of resources in a long tem project for service delivery
•Engaged in administration and management of field engineers & staff for enterprise/consumer service assurance (ESA).
•Participating in multiple responsibilities like Project Planning & Execution, Network Design & Engineering along with Technical Support.
•Designing network layouts, arranging deployment of the same, configuration, commissioning and testing of Transmission equipment including technologies like SDH, STM on Fibre Optic Cable.
•Arranging for easy access/approval for field engineers, in coordination with building management from several project developers (EMAAR/Nakheel/DAMAC/etc.), to provide DU services.
•Ensuring compliance of service assurance for premium customers in time, exceeding SLA as well as resolution of trouble ticket volumes by allocating additional Field engineers.
•Implementing new networks and providing support for all major technologies like Cisco Firewalls, Routers, Switches, IPS, AAA server and VPN, along with implementing Remote Access Solution.
•Complying with organizational standard on Security issues installation & configuration of firewall on the server that hosts the database as well as Management level PCs.
•Responding to field calls from field engineers/Field Admin, by providing appropriate & timely resolution to their respective field problems.
•Performing routine team administration routine as well as people management activities to improve the team efficiency.

Reported to the Project Manager and led a team of 20 resources for design, deployment, configuration, integration, testing and Maintenance of CCTV and Access Control System, Barriers and other Security Systems.
•Conducted site surveys, collected/developed detailed operational, functional & technical requirements, derived the project scope and provided overall system costing for Access Control & CCTV projects.
•Engaged also in troubleshooting of the faults & corrective maintenance to resolve the errors and included lessons learnt in planned preventative maintenance (PPMs).
•Installed video/audio CCTV surveillance system with DVR system, using Different types of cameras to a premises and Connecting Cameras to the system.
•Implemented the software for making the Access control, Biometric Devices & time attendance systems online through TCP/IP and configured/integrated/tested the installed system.
•Became knowledgeable of design techniques, tools & principles involved in the production of security plans, blueprint and drawings to prioritize, organize, and accomplish work.
•Performing routine team administration routine as well as people management activities to improve the team efficiency.

Started the career with this family enterprise, reporting to the Managing Director and led a team of 5 resources in projects for implementation of network for client.
•Participated as Technical Lead for management of technical projects to design and implement network infrastructure, including wireless architectures.
•Coordinated with clients during all stages of projects to identify/document/mitigate all network risks of projects.

Reporting to the Team Leader and coordinated with a large team of resources in a long tem project for service delivery
•Engaged in administration and management of field engineers & staff for enterprise/consumer service assurance (ESA).
•Participating in multiple responsibilities like Project Planning & Execution, Network Design & Engineering along with Technical Support.
•Designing network layouts, arranging deployment of the same, configuration, commissioning and testing of Transmission equipment including technologies like SDH, STM on Fibre Optic Cable.
•Arranging for easy access/approval for field engineers, in coordination with building management from several project developers (EMAAR/Nakheel/DAMAC/etc.), to provide DU services.
•Ensuring compliance of service assurance for premium customers in time, exceeding SLA as well as resolution of trouble ticket volumes by allocating additional Field engineers.

Team Size 4
Details Project to deploy a Spider Robot to explore a remote location by sensing the surrounding it passes by. The monitoring sections were occupied by wireless CAM and specialized sensors.
Role Team Lead