IT Manager
yemenicafe
مجموع سنوات الخبرة :21 years, 3 أشهر
Networking
-Administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
-Oversees the administration of the company's WAN.
-Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
Telephony
-Manages and develops upgrades to the company's telephone system at the regional level.
-Oversees all telephone changes, including routing for seating assignments.
Help Desk Administration
-Responds to escalated help desk issues.
Asset Management
-Builds and maintains vendor relationships and manages the purchase of hardware and software products.
-Manages the purchasing of all software, hardware and other IT supplies at the regional level.
-Ensures that company assets are maintained responsibly.
Disaster Recovery
-Managing crisis situations, which may involve complex technical hardware or software problems;
-High Availability and High Sociability Designs
Applications and Systems
-Live web application deployments
- CRM administration and Implementation (Salesforce)
-Acts as a business analyst while implementing new systems along with the systems integrator
-Develop and implement policies and procedures for electronic data processing and computer systems operations and development
- Servers monitoring and Periodic Health checks
Training
-Train IT stuff and ensure they are aware of new technologies to ensure ICT smooth operations
-Train Employees on newly adopted Systems
- Train staff about new and potential uses of existing technology.
Networking
-Administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
-Oversees the administration of the company's WAN.
-Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
Telephony
-Manages and develops upgrades to the company's telephone system at the regional level.
-Oversees all telephone changes, including routing for seating assignments.
Help Desk Administration
-Responds to escalated help desk issues.
Asset Management
-Builds and maintains vendor relationships and manages the purchase of hardware and software products.
-Manages the purchasing of all software, hardware and other IT supplies at the regional level.
-Ensures that company assets are maintained responsibly.
Disaster Recovery
-Managing crisis situations, which may involve complex technical hardware or software problems;
-High Availability and High Sociability Designs
Applications and Systems
-Live web application deployments
- CRM administration and Implementation (Salesforce)
-Acts as a business analyst while implementing new systems along with the systems integrator
-Develop and implement policies and procedures for electronic data processing and computer systems operations and development
- Servers monitoring and Periodic Health checks
Training
-Train IT stuff and ensure they are aware of new technologies to ensure ICT smooth operations
-Train Employees on newly adopted Systems
- Train staff about new and potential uses of existing technology.
Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. Ultimately, I ensure our software, hardware, servers and networks run smoothly.
- Duties: Installation and maintenance of all systems within a client’s digital environment.
- Producing documentation on operational, system and user procedures & guidelines.
- Building, configuration and troubleshooting of server and desktop hardware.
- Providing advice on selection and purchase of IT equipment.
- Maintaining maximum availability of supported services for users.
- Obtaining quotes for supply of goods and services from suppliers.
- Designing, implementing and managing Active Directory.
- Monitoring the progress of third-party maintenance contract suppliers.
- Ensuring that support calls are logged and handled effectively and efficiently.
- Responsible for disaster recovery, closing security loopholes and access levels.
- Ensure adequate antivirus protection & solutions are maintained and updated.
- Identify and recommending improvements for E-mail applications & Web-page development.
• Reporting directly to the head of infrastructure, Competence Centre of Core banking systems and Incident Management.
• Competence Center of Core Banking Systems
Delivering support to business users and investigating and resolving applications errors, data discrepancies and provide ad hoc queries. Working with business users and analysts to identify and propose application system changes, enhancements and developments with appropriate vendors, users and other IT departments. Cooperate on architectonic proposal and design of solution including preparation of test scenarios and testing of delivered solution. Parametrization of new products, cooperate on design of new products in the bank, create new and enhance of existing accounting matrix.
• Help-desk team
Manage 1st and 2nd level of application support
Clearing, card transactions, end of day and other routine processing
Monitoring of Production environment
• Incident management
Definition of service level agreements (SLAs) with internal customers and external service providers and ensure they are met and reported upon. Monitor progress of requests and incidents for support and ensure users are kept informed. Cooperate on Problem, Change and Release management.
•Coordinate with teams and resolve all complex application and system issues.
•Design and maintain expertise in flow of application process and systems related to company.
•Administer and resolve applications issues, provide updates and perform root cause analysis.
•Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
•Develop, sustain and evaluate delegated business processes and related applications.
•Supervise all alerts related to application and system procedures and provide services proactively.
•Maintain good professional relationships with counterparts of engineering and customer support departments.
•Install and prepare tools required for proper functioning of website front line applications on regular basis.
•Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.
•Perform root cause assessment and debug all issues on server domain, and availability of applications.
•Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
•Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
•Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
•Identify and provide resolutions ranging in complexity from medium to high.
Was the Operations leader for our site in Sudan that was responsible for running the daily batch runs, enhancing daily Operations, developing scripts in order to achieve automation along with period 2 months was provided to train the new associates in Sudan,
Setting up the Disaster Recovery site here in Egypt, in addition to being switched to if the main site in Sudan couldn't be reached by achieving the least down time as possible and providing monitoring during business hours for the whole system from Egypt. In addition to performing the daily tasks assigned by Operations Manager as a specialist for the testing environment:
•Installing core banking application on multi-platform \[Windows 2000 & 2003, SQL 2000 & 2005 and UNIX emulator\]
•Ensure production server stability and availability
•Providing the testing environments and facilities in order to eliminate production system issues
•Setting up reporting servers and provide solutions to ensure reports delivery to all branch servers
•Monitoring the performance on the production systems during Morning Shift.
•Running End of Day (EOD) batch and troubleshooting any problem during batch runs on testing environment.
•Escalate the problems to the operations manager before proceeding in solving them then providing a full detailed report
•Ensure host problems being solved promptly.
Coordinating between the Accounting Department and our department with regard to Data entry processes. Full responsibility for the Accounting application of the company and all its hardware.
teaching courses to groups in Ava Rewase center, teaches Windows 98, 2000, XP, Microsoft Office 97, 2000, XP, Internet and test them ( Part time )
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