Senior IT Assistant (Senior Information Technology Assistant)
Ayadsons® Group
Total years of experience :7 years, 11 Months
o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
o Respond to queries either in person or over the phone.
o Train outlook users.
o Maintain daily performance of computer systems.
o Respond to email messages for Users seeking help.
o Ask questions to determine nature of problem.
o Walk User through problem-solving process.
o Install, modify, and repair computer hardware and software.
o Clean up computers.
o Run diagnostic programs to resolve problems.
o Resolve technical problems with Local Area Networks
o (LAN), Wide Area Networks (WAN).
o Install computer peripherals for users.
o Follow up with Users to ensure issue has been resolved.
o Gain feedback from Users about computer usage.
o Finger Print Systems.
o Domain controller installation.
o Wireless access point installation.
o DSL installation, configuration.
o MFP printer installation, troubleshoot.
o Outlook configuration, troubleshoot.
o Run reports to determine malfunctions that continue to occur.
o Install and configure Sophos UTM 9.5 ( Home Edition )