System Administrator
Limtex Infotech Ltd
مجموع سنوات الخبرة :22 years, 9 أشهر
August '2005 - Till Date: Presently working as a System Administrator with Limtex InfoTech Ltd. (BPO which deals with Countries like Australia, United Kingdom, USA, New Zealand, Ireland, Canada, Dubai)
TECHNOLOGY USED: ➢ IBM compatible Desktop, IBM E Series, HP Proliant & DELL server with 500 nodes
➢ VPN connectivity.
➢ Juniper SSG140.
➢ FortiGate 200B
➢ Audio codes (M1000, M2000 with 8E1)
➢ Aspect Concerto Dialer 6.6
➢ Touchstar Dialer
➢ Parsec Dialer
➢ ISA 2000
Job Profile: RESPONSIBILITIES: • Managing Juniper & FortiGate Firewall.
• Managing VPN connectivity for international UK inbound call.
• Configuration and troubleshooting of AD.
• Managing Daily Reports.
• Installation and troubleshooting of Windows XP Professional, Vista, Windows7 & 2003/2008 server.
• Managing Outbound dialer.
• Acquaintance in handling AUDIOCODES (Mediant 1000 & 2000)
• Troubleshooting the business end user via Remote Desktop Connection.
• To resolve support issues in accordance with documented procedures.
• Raising of tickets appropriately and assigning it to the correct teams depending upon their location and job roles.
• Handling Escalations efficiently and routing it effectively after required actions and discussions with the support teams.
• Skills in installing and configuring different OS (Windows XP, Professional & 2000/2003 server & Linux RHEL4), Networking and Internet connectivity projects.
• Configuration and troubleshooting of AD.
• Handling Aspect Concerto dialer - Outbound.
• Acquaintance in handling AUDIOCODES (Mediant 1000)
• Troubleshooting the business end user via Remote Desktop Connection.
• To resolve support issues in accordance with documented procedures.
• Raising of tickets appropriately and assigning it to the correct teams depending upon their location and job roles.
• Handling Escalations efficiently and routing it effectively after required actions and discussions with the support teams.
• Faculty of Computer hardware installation and repair.
ACADEMIA: EXAM YEAR COLLEGE/INSTITUTE UNIVERSITY/BOARD
Sr. Secondary 2001 Assembly of God Church National Open School
BEYOND CURRICULUM:
• Painting.
• Listening Music.
• Cooking.
➢ Certified as a DCA (Diploma in Computer Application) from Don Bosco Technical Institute.
