إيلاف شبو

موظف بنك شامل
قسم خدمة عملاء .. تحاويل بين البنوك .. استخراج بطاقات صراف آلى
قسم الاستثمار
قسم الاعتمادات

• Process customer transactions and inquiries accurately and efficiently at the branch level
• Assist customers with account openings, updates, and closure procedures following bank policies
• Resolve customer complaints and escalate complex issues to branch management
• Support clearing department operations including check processing and reconciliation
• Monitor and maintain ATM services to ensure 24/7 availability and resolve transaction discrepancies
• Collaborate with investment department on basic client investment inquiries and documentation
• Ensure compliance with banking regulations and internal control procedures
• Train and guide new junior staff on customer service protocols and banking systems

• Handled high-volume inbound customer calls regarding mobile network services and billing
• Resolved customer technical issues and account inquiries within defined SLAs
• Documented customer interactions and escalated unresolved issues to technical teams
• Consistently met daily call targets and quality assurance standards

• Daily record keeping and journal entry restriction
• Agency and accounts activities monitoring
• Client account reconciliation support

• Front-line customer service protocols
• Basic banking product knowledge