Sales Management Support SOM Specialist
IBM India Pvt. Ltd.
Total years of experience :12 years, 4 Months
1. Assist IBM Sales Managers in all geographies who require non cadence support from SMS.
2. Directly contact assigned Sales Managers on a weekly basis to determine if additional support is
required. Determine if support is within SMS scope and proceed upon validation. If not in scope, determine where to direct sales manager for assistance.
3. Manage requests for sales managers via automated request tool. Assignments will be made by the SOM manager.
4. Identify new requirements for SMS standard reports and/or features based on discussions with
Sales Managers and SOM request tool content.
1. Analyse customer and prospective customer requirements whether these come through direct meetings, adhoc communication or formal tenders
2. Providing pre-sales and after-sales support.
3. Supporting Sales team to increase the revenue.
4. Seek to understand the nature of the customer's business and how our Wands can help them make their business more efficient
5. Provide detailed market feedback to the product development team on what features the product needs to succeed in the market