BK Gamer

Manage and oversee payroll processing for employees while ensuring accuracy and compliance with internal
procedures
Review and verify employee salary records, allowances, deductions, and compensation-related data
Prepare payroll reports, salary statements, and administrative documentation
Maintain and update payroll and employee information with a high level of accuracy
Safeguard confidential financial and personnel information
Coordinate with relevant departments regarding salary adjustments and employee entitlements
Support payroll-related administrative processes and ensure compliance with organizational regulations

Maintained and updated employee records and HR databases
Assisted in preparing employment contracts and processing hiring and termination
procedures
Monitored attendance, leave requests, and personnel documentation
Prepared periodic HR reports and administrative records
Provided administrative support to employees and management
Ensured confidentiality and secure handling of employee information and documentation
Assisted in implementing HR policies and procedures

Monitored and evaluated customer service interactions to ensure compliance with quality
assurance standards
Provided constructive feedback and coaching to improve employee performance and
customer satisfaction
Planned workforce schedules and shift allocations to ensure adequate staffing during peak
operational hours
.Analyzed operational performance data and prepared management reports
Contributed to a 15% improvement in operational efficiency through performance analysis
and process optimization
Trained new employees on CRM and POS systems
Resolved operational and technical issues to maintain uninterrupted workflow

Assisted senior management in implementing operational policies and internal procedures
Supervised daily call center activities to ensure service quality standards were met
Participated in recruitment and onboarding activities for new team members
Developed and implemented monthly performance evaluation metrics (KPIs), contributing to a
increase in team efficiency 10%
.Maintained employee records and monitored attendance, leave, and scheduling processes
Supported staff development through training and coaching initiatives