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Blessing Phili, Customer Service

Blessing Phili

Customer Service·Xenial Events|

United Arab Emirates

Diploma, (Occupational Health Safety and Environment

Work experience

Total years of experience: 6 years, 4 months

Customer Service

August 2024 - Present

Xenial Events|

Dubai, United Arab Emirates

August 2024 - Present

Clear and effective interaction with customers
Understanding Customers needs and concerns
Staying calm with challenging customers or situation
Showing care, understanding and quickly identifying and resolving issues
Company industry:
Call Centers & Customer Care Outsourcing

Waiter

October 2023 - July 2024

Lexington Grill & Bar|

Ras Al Khaimah, United Arab Emirates

October 2023 - July 2024

Consistently received positive feedback from guests for exceptional
service
Maintained a high customer satisfaction rate of over 90% during tenure
Anticipated and fulfilled customer needs, resulting in increased repeat
business
Endured order accuracy, minimizing errors and customers complaints
Efficiency resolved guest concerns and issues, turning potential negative
experience into positive ones.
Company industry:
Catering, Food Service, & Restaurant

Waiter

June 2020 - December 2022

Buffalo Ridge Spur

Louis Trichardt, South Africa

June 2020 - December 2022

Worked closely with the kitchen and bar staff to ensure timely and
accurate orders
Collaborated with fellow waitstaff to create a cohesive and efficient
service team
Managed reservation and seating arrangement to optimize table
turnover
Implemented effective communication strategies, resulting in improved
coordination during busy shifts
Company industry:
Hospitality & Accomodation

Waiter

January 2019 - January 2020

Mafojani Safaries

Louis Trichardt, South Africa

January 2019 - January 2020

Demonstrated exceptional time management skills serving multiple
tables simultaneously
Maintained a clean and organized work area to enhance efficient
Managed peak dining hours effectively, reducing wait times for guest
Successfully balanced serving responsibilities, such as taking orders,
delivering meals, and processing payment, with grace and
professionalism
Company industry:
Catering, Food Service, & Restaurant

Education

Alison

January 2025

January 2025

Diploma, (Occupational Health Safety and Environment

United Arab Emirates

Alison

December 2024

December 2024

High school or equivalent, Food And Natural Resources

eu

Alison

October 2024

October 2024

High school or equivalent, Customer Care Skills

United Arab Emirates

Alison

September 2024

September 2024

High school or equivalent, Basic First Aid

United Arab Emirates

Alison

September 2024

September 2024

Diploma, Special Education Need

United Arab Emirates

Hoer Skool EricLouw

January 2016

January 2016

Diploma, Business Administration And Hospitality Management

South Africa

Skills

CorelDraw
Expert
CorelDraw
Expert
MS Office tools
Expert
MS Office tools
Expert
Communications
Expert
Communications
Expert
Management
Expert
Management
Expert
Team Leadership
Expert
Team Leadership
Expert
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
FOOD SERVICES
Intermediate
FOOD SERVICES
Intermediate
MENU PLANNING
Intermediate
MENU PLANNING
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
Management
Expert
Management
Expert
Good communication
Expert
Good communication
Expert
Ms Officers word
Expert
Ms Officers word
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Computer Skills
Intermediate
Computer Skills
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate
Teamwork
Intermediate
Teamwork
Intermediate

Languages

English

Native Speaker

Afrikaans

Expert

Training and Certifications

Certifications
Winter school Program
Jul 2016
Training
Scholarship
MIT (Musina Intermodal Terminal)
Jan 2018

Hobbies and interests

Rugby

Honors playing Rugby Honors doing Athletics Honors in Sports Went abroad playing Rugby MIT Scholarships Exercising, staying fit and healthy Learning new things and ideas