Human Resources Administration Executive
Chalhoub Group
Total years of experience :6 years, 9 Months
*Responsible to ensure the adherence of all employees to organization’s personnel rules and regulations and handled grievances.
*Attend employee enquires.
*Coordinate with the payroll department to receive regular update on staff headcount followed by generating invoices for HR services provided to joint venture companies (PCDO-Dior, Sephora, Style Avenue ME etc.) including other group companies.
*Intimating direct management regarding new employee reporting details.
*Direct communication with the IT Department and internal company managers regarding the new employee joining formalities.
*Responsible to coordinate with the managers and all concerned authorities on travel formalities of a new employee.
*Direct contact with all new employees (local and international) about visa formalities, travel details and accommodation.
*Responsible for issuing HR letters, no objection certificates and salary certificates.
*Preparation of all terms and conditions, policies, rules and regulations of the company-Welcome Kit
*Responsible for taking a new comer’s meeting and coordinating with the Training Department and new employees to arrange their Orientation session.
*Handling confidential employee records and documents.
*Supporting the HR manager with the quarterly and yearly promotions by updating the reporting managerial hierarchy in the HR system.
*Responsible to organize, control and monitor office activities as per the management requirement.
*Handled 400 existing employees for visa renewal and responsible for end of service and visa cancellation formalities.
*Regular meetings with JAFZA authorities to update records of all new immigration and labor legislation.
*Responsible to build a healthy rapport with JAFZA and TECOM authorities in order to maintain a healthy corporate relation to ensure a smooth functioning of immigration requirements.
*Coordinate and follow up with the PRO regarding the visa submissions, trade license renewal, establishment card renewal, immigration and PRO card renewal.
*Responsible to prepare and execute new visa’s, medical examination and labor contracts.
*Authorize to approve online payment for all JAFZA applications.
*Responsible for initiating, updating and maintaining employee personal data on the HR system (HRMS-Civilsoft) and creating and maintaining all employee files.
*Prepared staff turnover reports (new comers, leavers, total headcount) to update staff lists accordingly
• Responsible for providing a high quality service and support and successfully maintaining the biggest portfolios.
• Constant interaction with voluntary customers and extensive support services rendered to involuntary attrition.
• Promotion and special compensation offered to special cases to payment defaulters.
• High quality service to maintain customer care and relationship with bank.
• Preparing monthly detailed retainer reports.
• Submitting letter of correspondence and faxes from clients to the management level.
• Achievement summary of calls to clients.
• Maintaining monthly management reports.
• Maintaining and updating customer database.
• Independent correspondence via fax, emails and letters.
• Sourcing for new clients and customers.
• Independently acquire sales and enrolling of Multinational and international companies for the retail products and offer on credit cards which will benefit the customers satisfactorily.
• Direct contact with customers in order to assist them with their various financial requirements and queries.
• Offering the customers various gifts such as travel packages as a promotional offer to increase the usage of card. And organizing sponsored gift packages for premium customers.
• Thorough understanding of the retail lending process cycle not only from the sales aspect but also from the credit and policy point of view.
• One of the highest achieving employees for the year 2008-2009 with an average productivity of AED 1.3 million per month against an assigned target of AED 1 million.
• Worked along with the RTO unit towards dispatching undelivered cards sold through various channels. These cards are returned to the bank due to various reasons.eg: change of address, customer not contactable etc.
• Frequent coordination with various banking departments to resolve customer queries and issues.
• Direct contact with management to execute approvals and submitting detailed weekly and monthly reports with regards to figures, turnovers and updated database.
• Attend to customer queries regarding Payroll cards and Gift cards.
• Frequent update and support rendered to EFunds cardholders such as JP Morgan Chase, Simon, and Macerich.
• Attended to unsatisfied clients by providing high quality customer service.
• Responsible to handle efficiently and satisfactorily superior customer calls at a high levels.
