Sales Executive
Tory Burch - Chalhoub
Total years of experience :19 years, 11 Months
Responsible to assist the Shop /Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding customer service, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.
In their endeavor to excellence, the fundamental values all employees must possess: Commitment, Integrity, Empathy and Flexibility
Main Responsibilities
•Sales Achievement
»Achieve the sales target allocated to the store
»Participate with the sales executive team in generating sales through high selling techniques.
»Perform and sell gowns depending on the clients’ request for special VIP clients.
»Perform, draw and sell sketches to client from scratch, as semi couture or Haute Couture.
»Analyze consumer buying patterns and predict future trends.
»Build relationships in the market and bring potential customers to the boutique
•Customer Service
»Build and maintain customer relationships in order to build strong loyalty
»Ensure consistency in customer service delivered and handle all complaints.
»Assist clients (specially VIP clients)
»Ensure that all online customers' queries are addressed (follow-up with Floor Coordinator)
•Stock Management
»Enter all received goods in inventory and ensure proper record of all stock movements
»Order and replenish all goods to avoid any out of stock situation
»Assist the Shop Manager in preparing for the inventory.
»Ensure that gowns are always in good conditions and well displayed,
»Perform quarterly stock counts, controls the inventory and follows-up on variances
»Receive and ensure that goods received are in accordance with orders and invoices
•Merchandising
»Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
»Implement all merchandising as per the company’s visual merchandising guidelines
»Conduct daily walkthroughs to check presentation standards.
•Employee Management
»Prepare schedule to ensure full coverage of the shop floor and tailoring, and maintain grooming standards of the staff
»Second the Shop Manager in defining areas of responsibility for each sales team member
»Manage, engage and guide the team reporting to her.
»Follow-up with Tailor to ensure all customers' requests are adhered to properly and on timely basis,
»Follow-up on the Floor Coordinator to ensure that proper reporting to Head Office is performed:
o Weekly reports
o List of Clients
Main Responsibilities
• Sales Achievement
» Achieve the sales target by using advanced sales techniques and product knowledge
» Focus on selling and up selling.
• Customer Service
» Build and maintain customer relationships in order to build strong loyalty
» Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.
» Liaise with floor coordinator to achieve highest success rates (i.e. ensure that all clients visiting the boutique either bought or will come back for a 2nd and/or 3rd visit)
• Merchandising
» Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
» Implement all merchandising as per the brand’s visual merchandising guidelines.
• Delivery of dresses
» Capture clients’ requests on “fiche client” and follow up with tailors on the proper execution of needs.
» Check that dresses were properly prepared and executed before delivery to clients.
» Follow up with the Boutique Manager and tailors in case clients were not satisfied with the delivered dress or changing needs of clients.
o Other
» Prepare stock in hand, stock to be delivered, participate in inventories.
» Perform quarterly stock counts, and follow-up on variances with Boutique Manager.
* Coordinate, manage and monitor various departments in the organization
* Conduct office management tasks, prepare, revise, and submit reports
* Preparing proposals, contracts, presentations and other documentation
* Responsible for staying tuned to the culture, process, structure, and people of Marketing
* Determine staffing requirements, interviews, hire and provide feedback, training, and other
team development exercises
* Manage staff, preparing work schedules and assigning specific duties
* Manage Call Center team
* Oversee customer service departments and assess that they are meeting customer satisfaction goals
* Dialogue with clientele about customer service issues or queries
* Handling rewards redemption team: Booking flights, Hotel reservations, etc…
• Scheduling and coordinating meetings, interviews, events and other similar activities
• Travel reservations, handling business travel and entertainment expenses, making appointments, arranging meetings
• Organizing HR records, preparing personal file and updating annual leaves and records of each employee
• Manage office operations, including managing vendors and accounts
• Produce a variety of Microsoft office presentations, charts, and graphs as required
• Handling the rewards redemption team: Booking flights, Hotel reservations, etc…
• Communicate verbally and writing to answer inquiries and provide information.
• Perform a variety of administrative and executive support tasks
• Coordinate between head office and remote offices
• Handle internal and clients’ problems
• Filing system, Reporting system
Manage office operations to ensure efficiency and productivity.
Schedule Meetings and provide support as needed.
Deal with any queries via phone, email and general correspondence
Manage incoming and outgoing (website, public calendar, social media as assigned,
planned/promoted events) communication.
Getting maintenance done on office equipment and machinery.
Maintains inventory of supplies and materials.
Staff administration including holiday and sickness tracking.
Handle customer inquiries and complaints.
Road Signs - Traffic Lights - Safety Products - Portable Toilets Rental - Wristbands-Fans rental- Flags -
Speed Reducers etc...
Monthly planning of supervisors and cashiers. Daily regular checking on cashiers
Communicating and ensuring implementation of procedures and rules
Managing team on a daily basis of cashiers and supervisors
Warnings are requested upon approval of both Head cashiers and store management
Organize the cashiers’ control (counting sales proceeds)
Customer Service
Taking care of customers and their needs is one of the important parts of our job to provide excellent
service to our customers includes the S.A.V service after sales - guarantees, Gift wrapping, DETAX -
Official bills - Global refund (TAX free shopping).
Capable to provide and obtain information - Refer - Report and apply the rules and regulation of the
company, in addition to handling complaints - Customer assistance and orientation - Fill up statistic tables
for the management.
Newspapers and magazines (Ordering, Entering Data, Filing, daily receiving and returning…)
Card identification (Loyalty card
Analysis and interpretation of data, preparation of reports and presentations: Provide close-to-final
analytical conclusions and recommendations
Proactively work with cross-functional team members to anticipate client needs and ensure common
understanding and commitment/alignment. As appropriate, share and gather client information with/from
client service colleagues to ensure seamless execution and communication
Monitors/ Supervises personnel (recruiters and translators/ Transcribers) within department
Receives briefing from exec team (Background, objectives, timings, recruitment criteria, clients
attendance, catering requirements)
Ensuring that group materials are correctly recorded and filed
Sales woman
Took a training course on all jewels, diamonds and Gemstones: Diamond grading certificate, shapes of the cut, carat weight, clarity rating, color and quality finishing.
Monitoring on candidates for their final exams, giving private lessons in English.
• What is Marketing • Difference between Marketing & Sales • Marketing & Marketing Management • Marketing, Profit & Customer • Marketing & Personal Concept • Basic Selling Skills • Principles Of Marketing - Kotler Philip
