Operations Executive
Aramex - United Arab Emirates
Total years of experience :23 years, 0 Months
Manage 30 daily routes up to 500 pick-ups, 3250 deliveries and numerous special freight requests lead, guide and direct drivers regarding freight movement schedules and customer delivery expectations.
• Review and revise driver schedules to increase efficiencies and lower costs.
• Responsible for delivering on KPI’s set target, monitor performance, provide coaching to meet or exceed expectations.
• Involved in and make recommendations in hiring and terminations.
• Responsible for all paper work associated with the city operation to ensure it is handled timely and accurately by all drivers and clerks.
• Communicate directly with customers for special handling request, issue escalations and
resolution.
• Handle inquiries from customers and addressing problems and complaints in respectful timely manner developed and implemented guide line for training new service team members while providing refresher for current staff.
• Oversees and supervise maintenance duties with other workers using riding lawnmowers or
push movers.
• Supervisory daily schedules to ensure all landscaping inventory that is required handling of transshipment both import / export, including customs formalities.
Ground operation supervisor of Sharjah Aramex entity
• Key customer service of Sharjah destination pickup and deliveries.
• Sharjah destination international shipments process
• Communications with IT, transportation and facility departments to smooth operation process.
• Assigning the couriers to be distributed, according to the suburbs and regions of Sharjah and
Dubai city.
• Returning the undelivered shipments to the concerned office authority as per the retention period sending detailed report of the completed work to the supervisor on daily basis.
• Customer managing activities - accomplishing above 90%
• Handle inquiry from customer and addressing problem and complaints in respectful timely manner
• Monitor staff and adhere to policies and procedures. Supervisory daily schedules to ensure all
out for delivery that is required are delivered.
• Controlling daily out for delivery success in accordance to the daily received volume with the direct contacts with couriers in their respective courier routes capacity.
Mail room as a document controller from 2014 to 2017.c/o Aramex.
Arranging mail delivery and routine clerical and receiving, sorting and packaging various documents, shipping packages and ensuring all mail and packages are properly prepared and readied for private mail services, monitoring service requirements and routine. Supervise the mail room activities delivery scheduling and responding to email queries.
Works in the Project of ADNOC by Aramex
Supervising the mail room activities, delivery scheduling and responding the queries.
Having the skill of good relationship with the Clients.
Handling the operations in the Dispatch and Collections Section
Attending Customer queries and complaints, resolving it with in the specified time frame.
Worked in the delivery section
Supervising the fixing and stores related activities
Having well knowledge of UAE roads ( Dubai, Abudhabi & Alain, UAQ)
Holding valid UAE Four Wheeler and Two Wheeler license with a clean record.
Experienced in Ports and Customs clearance jobs.
Preparing data entry for delivery and collection.
As ground courier staff in performing mail delivery.
• Routine courier & cargo works
• Sorting & packaging
• Coordinating with the mail room activities.
• Well knowledge of all UAE Roads and Locations.
Delivery of goods
• Supervising the fixing and stores related activities.
• Arranging appropriate packing, delivery and routing.
• Maintaining daily records
Pickup, transport and deliver various items and materials to and from various locations.
• Co-ordinate and prioritize pickup and delivery of items with department representatives as appropriate, organize delivery schedule to ensure that urgent materials are delivered in a timely manner.
• Acceptance, weighing, supervision of loading and manifestation of cargo, including valuables
and perishables.
good well maintained