IT Specialist
Communication and information Technology Commission. (CITC)
مجموع سنوات الخبرة :23 years, 3 أشهر
BMC ITSM Remedy Administration.
• BMC / Functional Architecture
• BMC ITSM / SRM
• BMC ITSM / Incident
• BMC ITSM / Change
• BMC ITSM / Work Order
• BMC ITSM / Problem
• BMC ITSM / Contract
• BMC ITSM /Knowledge.
• BMC ITSM / Asset
• BMC Atrium Core and CMDB
• BMC ITSM / SLA-SLM
• BMC ITSM / Integration (LDAP, SSO, E-mail, BCM, ADDM etc.)
• Windows 2000, 2003, 2008 Server installation ( including Blade & Virtual.)
• Windows XP/Windows 7 and Vista as clients Installation.
• Managing System Administration (Assigning users, Policies and permissions in Active Directory Environment)
• DHCP Configuration and scope utilization.
• Installing Server Version/Client Version of Anti Virus Software, Different Application Soft wares and its patches.
• Installing and publishing various applications through Group policy.
• Symantec Back Exec. Management.
• Installing and setting Servers, Switches, Patch Panel and UPS in Different types of Racks.
• Technical support to all users in relation to installation, configuration and deployment of software and hardware
• Networking, Assembling and Troubleshooting of PC’s and Peripherals.
• Variety of Wireless Devices configuration.
• MS Exchange 2003 installation & Administration.
• Supporting exchange mail clients like MS-Outlook.
• Installation and troubleshooting all kinds of UTP & STP cables.
• Making Cost Estimation of Different Computer Devices and Accessories for company purchase.
• Installation and troubleshooting Windows XP, 2000, 2003 server, Vista and updating the patches and service pack.
• Creating and managing all user profiles and Policy editing.
• Creating User profile and managing computers in a domain with Remote administration.
• Installing and publishing various applications through Group policy.
• Additional responsibilities include installation of Antivirus Package like Symantec Corporate Edition and Trend Micro and application packages like MS Office 2003, MS project, MS Visual Studio 2005, 2006 and Service pack.
• Proficient in Installation of TCP/ IP and configuring DHCP for dynamic addressing and also implemented DHCP and WINS Server.
• CISCO Router setup and management including IGRP, RIP & OSPF Routing.
• CISCO Switch setup. Cisco 2900, 3560 series including STP &VTP Port Securing, VLAN Network designing & troubleshooting.
• Installation and configuration of bridge and Wireless Networks. Also D-link, Link-Sys, Cisco Access point and Wi-Fi network.
• Setting up remote connectivity by using Windows 2000/2003/2008 with RAS or VPN over analog/Digital lines.
• Antivirus Server installation, maintenance & trouble shooting.
• Lecturing for computer Hardware and Software courses:- Worked as a teacher for Digital Electronics and Microprocessor 8085/86/88, Different computer Languages, Packages like VB, C++, MS-Office Etc.
• Making reports & Project Presentations.