Technical Support Staff (IT Technician II)
King Abdullah Bin Abdulaziz University Hospital
Total years of experience :12 years, 6 Months
Position Purpose:
Contribute to problem resolution by giving in-person, hands-on support to communications, Audiovisuals and related technologies.
Duties and Responsibilities:
• Provide 24/7 IT Technical Support as scheduled by the manager and follow the time frame (SLA) to complete the services request or incident based on the agreement.
• Respond to Call Center and receive calls related to IT Technical Support.
• Troubleshoot all technologies issue.
• Connect and set up hardware or software as requested by the customer and approved by the customer service manager.
• Establish and enforce CSC services level agreements in consultation with end users to establish problem resolution expectations and timeframe.
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring system and applications.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Track and analyze trends in CSC request and generate statistical reports.
• Oversee development and dissemination of help sheets, usage guides, and FAQ list for end users.
• Attend training seminars, conferences, and trade show to broaden knowledge of current and future CSC issues and technologies.
• Train, coach and mentor CSC Technicians and junior staff.
• Respect patients and their families to promote a patient-centered care culture.
• Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
• Create, remove and edit staff email accounts and shared folder based on their needs.
• Perform other related duties as required.
• Creating newly hired Staff Emails, Department Emails, Distribution Group Emails and controlling message recipient number using Microsoft Exchange (Active Directory).
• Troubleshoots malfunctioning Thin Clients and workstation running Windows and Linux Image.
• Assisting the Network Team and the System Team troubleshooting problems under their areas.
• Creating Documented Procedures on how they can connect to devices inside the hospital especially on Wi-Fi and Printers. Procedures for configuring emails on mobiles devices (Windows, Android and IOS), and Laptops using MS Outlook 2010 and 2013 (Windows OS and MAC)
SPECIAL RECOGNITION:
BEST IT TECHNICAL SUPPORT for the 1st Quarter of Year 2016
ORANGE INTERNATIONAL Recruitment Services, Inc. July 2012 up to Present
2654 Bautista Street, Malate Manila, Philippines
IT Function/Computer Technician
Job Description:
1. Performs preventive maintenance on all I.T related equipment and peripherals.
2. Computers upgrade and installation both software and hardware.
3. Performs troubleshooting on IT related equipment and perform basic Network Configuration and Troubleshooting as well.
4. Maintain the database used by the company.
5. Assisting all of my staff in computer related matters as well as on Operational purposes.
6. Conduct tutorials on our Recruitment Database Management System.
7. Maintaining servers and network.
8. Receiving and setting up hardware.
9. Maintaining desktop and server computers and wired and wireless networks.
10. Technical support for software and hardware issues in the office.
11. Setting up and maintaining backup system for in-office desktop computers and file servers.
12. Accountable on setting up MS Outlook on Computer unit on each and every one account of the staff.
13. Perform recruitment of applicants with I.T related Jobs.
SUPER SHOPPING MARKET INC. MAY 2011 to July 2012
SSMI - HYPERMARKET ADRIATICO
M.H Del Pilar, Adriatico, Malate, Manila Philippines
IT/Sales Clerk
Job Description:
1. Performs preventive maintenace of POS (Point of Sale) Unit
2. Update price of weighted items at Weighing Scales at fresh area
3. Perform Troubleshooting of POS, PDT, Printers, Computers both hardware and software
4. Ensure that all IT equipment inside the store are working and are ready to use before the opening time.
5. Consolidate sales and process end of day procedures for all POS unit that are used during the store hours.
6. Monitoring rentable and Creating of signage used for special promotions
7. Coordinate with Help Desk team IT Support of Head Office if there are installation and change configuration of POS unit and computers
8. Email problem encountered at it equipment to respected personnel in-charge
9. Perform Tele support to other branch
10. Performs Network (LAN) Troubleshooting
COLLEGE: AURORA STATE COLLEGE OF TECHNOOLOGY Brgy. Zabali, Baler, Aurora Bachelor of Science in Information Technology 2005 - 2009
HIGH SCHOOL: BALER NATIONAL HIGH SCHOOL Brgy. Pingit, Baler, Aurora 2001 - 2005
ELEMENTARY: CARMEN T. VALENZUELA ELEMENTARY SCHOOL Sitio Castillo, Brgy. Sabang, Baler, Aurora 1995 - 2001