Technical Support Engineer
Stream Int.
Total years of experience :6 years, 2 Months
▪ Provide a high level of professional and competent support to all customers.
▪ Act in a mature and professional manner towards customers, clients and colleagues.
▪ Provide telephone support as scheduled and be available to fill in on the telephone for others on your own or other teams to meet goal of providing excellent customer service.
▪ Assist in ensuring the department's targets and goals are met
▪ Maintain customer satisfaction according to the established systems of measurements.
▪ Use troubleshooting techniques where required to solve customer problems effectively.
▪ Use database and call logging tools to provide answers to customers' queries.
▪ Maintain a high level of technical product knowledge in the specified products and become knowledgeable in new products as assigned.