Heba Safwat, QUALITY ASSURANCE SUPERVISOR

Heba Safwat

QUALITY ASSURANCE SUPERVISOR

NEW AHMADI HOSPITAL

Location
Kuwait - Hawali
Education
Bachelor's degree, Tourism & Hotels
Experience
18 years, 9 Months

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Work Experience

Total years of experience :18 years, 9 Months

QUALITY ASSURANCE SUPERVISOR at NEW AHMADI HOSPITAL
  • Kuwait - Al Ahmadi
  • My current job since April 2018

• Monitoring work progress to ensure that deadlines are met and that quality standards are upheld
• Training new employees on company policies and procedures, including safety measures and ethics policies
• Conducting regular audits of production lines or departments to ensure compliance with company standards
• Monitoring employee attendance and taking disciplinary action if necessary
• Managing projects involving a team of employees working on specific tasks towards common goals
• Reviewing employee performance to determine whether they are meeting standards or making improvements needed to meet standards
• Providing guidance and support to employees in their work teams to ensure that they are performing their jobs effectively
• Evaluating potential hazards in the workplace and recommending solutions to unsafe conditions
• Monitoring and reporting on employee productivity to ensure that goals are being met

Quality Assurance Inspector at Abdul Mohsen Abdul Aziz Al Babtain Co.
  • Kuwait - Al Ahmadi
  • March 2014 to March 2018

• Verify, investigate and audit production processes and its conformance to QA standards and procedures.
• Design, create and establish a QA control checklist.
• Study, evaluate and assess standards of equipment operations, product process specifications and other related issues to ensure QA standards.
• Study and review all product processing sheets, specification sheets and other processing data to ensure QA controls.
• Ensure QA programs in areas of operations, maintenance, services, packaging and transportation and other areas of functionalities.
• Ensure high quality standards at all levels of operations and management levels.
• Develop, monitor and track QA data and process improvements in all products and services.
• Assist and support teams in conducting QA audits and inspections.
• Research, study, evaluate and advice on all QA controls and procedures for further improvements.
• Ensure compliance of QA controls with the company’s best practices and standards.

HR Officer at SARA COLLECTION
  • Kuwait - Hawali
  • December 2013 to March 2014

• Maintaining employee records (soft and hard copies)
• Updating HR databases (e.g. new hires, separations, vacation and sick leaves)
• Assisting in payroll preparation by providing relevant data, like absences, bonus and leaves .
• Prepare paperwork for HR policies and procedures
• Process employees’ requests and provide relevant information
• Coordinate HR projects, meetings and training seminars
• Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes
• Advertising for internal jobs in the company
• Announcement of offers and discounts to employees

Customer Service Officer at Arabi Co
  • Kuwait - Al Farawaniyah
  • August 2013 to January 2014

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Public Relations Executive at KUWAIT TV
  • Kuwait - Al Kuwait
  • June 2006 to September 2011

• Keep calendars (press conferences, events etc.) and media lists
• Assist in organizing and execution of events, campaigns etc.
• Make hotel and flight reservations for visitors .
• Draft and distribute content such as newsletters and releases
• Edit videos and presentations as assigned
• Support relations with stakeholders, media, etc.
• Assist in tracking media coverage or PR metrics (e.g. web analytics)
• Invent ways to streamline communication and plan execution
• Undertake general administrative and clerical duties

Public Relations Executive at Kuwait Tv
  • Kuwait - Al Kuwait
  • June 2006 to September 2011

• Keep calendars (press conferences, events etc.) and media lists
• Assist in organizing and execution of events, campaigns etc.
• Make hotel and flight reservations for visitors .
• Draft and distribute content such as newsletters and releases
• Edit videos and presentations as assigned
• Support relations with stakeholders, media, etc.
• Assist in tracking media coverage or PR metrics (e.g. web analytics)
• Invent ways to streamline communication and plan execution
• Undertake general administrative and clerical duties

Executive Secretary at Attian Co for Trading and Contracting
  • Kuwait - Al Kuwait
  • May 2004 to May 2006

• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings .
• Receive and screen phone calls and redirect them when appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives
• Handle confidential documents ensuring they remain secure
• Prepare invoices or financial statements

Excutive Secretary at , Africa CO for export and import
  • Egypt - Cairo
  • September 2003 to March 2004

• Prepare correspondence, reports, and materials for publications and presentations.
• Setup President's travel arrangements.
• Setup accommodation and entertainment arrangements for company visitors.
• Maintain President's calendar.
• Prepare and maintain President's expense report.
• Setup and coordinate meetings and conferences.
• Create, transcribe, and distribute meeting agendas and minutes.
• Answer telephones and handle in appropriate manner.
• Meet and greet clients and visitors.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

Education

Bachelor's degree, Tourism & Hotels
  • at Cairo University
  • September 1999

Specialties & Skills

Customer Service Skills
Executive Secretary
Human Resources
Quality Assurance
Makeup Artistry
Hman communication

Languages

Arabic
Expert
English
Expert

Training and Certifications

C.M.H CUSTOMER SERVICE , Customer service , Marketing modern techniques , Human resources ) Scholars (Training)
Training Institute:
Russian Cultural center
Date Attended:
February 2013
Duration:
2200 hours
 FGF Course (Training)
Training Institute:
Cairo University
Date Attended:
October 1999
Duration:
2890 hours
ICDL (Training)
Training Institute:
Russian Cultural center
Date Attended:
May 2012
Duration:
2200 hours
AMADEUS (Training)
Training Institute:
Nazih Center
Date Attended:
December 2012
Duration:
720 hours

Hobbies

  • Cocking
  • Reading