Call Center And Customer Service
Beauty connection spa
Total years of experience :9 years, 6 Months
• Handle 70+ customer interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Memorized all company products and services to be able to aswer customer questions quicly and efficiently and make upsells
• Receive source data such as customer name and phone numbers, to be able to check on their client history
• Trained 2 new employees in customer service script recitation, conflict resolution, and data entry practices
Maintained a 98% satisfaction rating over a 6years period as a customer care representative.
