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Mona Al-Haifi, Administrative officer

Mona Al-Haifi

Administrative officer·Uni Student Universities Entrance Service

United Arab Emirates

Bachelor's degree, Faculty of Art English Department

Work experience

Total years of experience: 22 years, 11 months

Administrative officer

December 2021 - Present

Uni Student Universities Entrance Service

Abu Dhabi, United Arab Emirates

December 2021 - Present

• Creating and updating records and databases with students, personnel, financial and other data
• Liaising with international universities and students
• Arranging travel and accommodations for students
• Performing administrative and translation duties
Company industry:
Administration Support Services
Job role:
Administration

Patient Liaison/Administrative Officer

March 2021 - November 2021

British American Healthcare LLC

Abu Dhabi, United Arab Emirates

March 2021 - November 2021

* Responsible for serving as the main point of contact for patients and their families.
* I identify and resolve patients and their families concerns, problems, requests, complaints and comments.  Communicate with prospective clients for new service developments
* Coordinate office activities and operations to secure efficiency and compliance to company policies
* Create, complete, export and import up-to-date databases
* Submit timely reports and prepare presentation and proposals as assigned.
* Manage phone calls, correspondence (emails, letters and packages)
* Prepare and submit employees' visa documents and follow up with their visa process
* Collect calculate, and enter data in order to maintain and update payroll information
* Control the company's petty cash; develop and maintain a financial database and issue all related reports
Company industry:
Other Healthcare Services
Job role:
Administration

Administrative Officer

December 2018 - February 2021

Pioneer Medical Services LLC

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

December 2018 - February 2021

• Established and maintained rapport and contract with clients and patients
• Created, completed, exported and imported up-to-date databases for clients and projects
• Communicated with prospective clients for new service developments
• Analyzed current customer base and identified potential sales opportunities
• Developed business proposals and creative strategies for new and existing proposals
• Registered and enlisted the company to facilities around UAE
• Collected, calculated, and entered data in order to maintain and update payroll information
• Prepared and submitted employees' visa documents and followed up with their visa process
• Responsible for company vehicles' registration and insurance renewal
• Controlled the company's petty cash; developed and maintained a financial database and issued all related reports
Company industry:
Other Healthcare Services
Job role:
Administration

IATA ATC Coordinator

February 2013 - June 2016

Griffin Group - IATA Authorized Training Center (ATC)

Sanaa, Yemen

I found this job using Bayt.com

February 2013 - June 2016

• Supervised the establishment of the ATC according to IATA specifications
• Coordinated the ATC activities and operations to secure efficiency ensuring the implementation of IATA policies and practices
• Supervised personnel including recommendations for hiring, performance evaluation, training, and problem resolution
• Maintained budget and tracked expenditures/transactions
• Coordinated and guided introductory visits; scheduled and organized meetings and events
• Prepared presentations and created proposals for new clients
• Prepared and submitted reports to senior management
Company industry:
Other Business Support Services
Job role:
Management

English Language Instructor

November 2010 - March 2015

Yemen-America Language Institute (YALI)

Sanaa, Yemen

I found this job using Bayt.com

November 2010 - March 2015

• Taught English as a Second Language to adult
• Made periodic oral, written and participatory assessments of students and proctored exams
• Contributed to curriculum development and assisted with student registration and orientation
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Deputy Principal / Teacher

September 2009 - January 2013

The American School

Sanaa, Yemen

I found this job using Bayt.com

September 2009 - January 2013

• Taught English classes to local and expatriate minors
• Helped to set the school’s academic standards
• Established and oversaw exam-proctoring procedures
• Assisted the Principal with the development, maintenance and evaluation of school management structures, systems and processes
• Assisted in the development, administration and communication of disciplinary, conduct, and attendance policies for/to students, staff, and parents
• Prepared required reports and paperwork such as discipline reports, suspension reports, and expulsion paperwork and parent communications
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Administrative Assistant / Accountant

October 2005 - May 2009

Oil Search (ROY) Limited

Sanaa, Yemen

I found this job using Bayt.com

October 2005 - May 2009

• Answered, screened and transferred inbound phone calls
• Prepared and modified documents including correspondence, reports, drafts, memos and emails
• Organized and coordinated meetings, conferences, events and travel arrangements
• Coordinated staff recruitment and interviews
• Communicated and implemented policies and procedures
• Managed the company's petty cash, bank account and performed all relating transactions
• Received, processed and routed invoices, expense forms and requests for payment
• Verified calculations and input codes into the accounts system in an accurate manner
• Developed and maintained financial databases and issued all related reports
• Reconciled monthly bank statements and assisted senior accountants in the preparation of monthly/yearly closings
Company industry:
Oil & Gas
Job role:
Administration

Executive Assistant

July 2003 - November 2004

EduSystems Yemen, Laboratory Services Company

Sanaa, Yemen

I found this job using Bayt.com

July 2003 - November 2004

• Maintained scheduling and event calendars
• Made travel arrangements
• Set up and maintained paper and electronic filing systems for records
• Maintained financial database and issued all related reports
• Handled general HR queries
• Organized and prepared tenders
Company industry:
Laboratory & Quality Control
Job role:
Administration

Program Assistant

March 2003 - May 2003

UNDP / Election Program

Sanaa, Yemen

I found this job using Bayt.com

March 2003 - May 2003

• Assisted with overall program management
• Scheduled and coordinated meetings and appointments
• Communicated verbally and in writing to answer inquiries and provide information
• Liaised with internal and external contacts and coordinated the flow of information
• Performed administrative and translation duties
Company industry:
Non-profit Organization
Job role:
Administration

Commercial Department Secretary

February 2001 - April 2002

Spacetel Yemen (MTN) GSM Company

Sanaa, Yemen

I found this job using Bayt.com

February 2001 - April 2002

• Acted as the point of contact between the manager and clients
• Prepared letters, reports, memos, and emails
• Assisted with creating sales proposals and scheduled sales appointments
• Made follow up customer calls and maintained customer database
• Liaised between field sales staff and internal staff
• Tracked performance data for sales team and monitored sales reports
• Managed inventory of promotional items
Company industry:
Telecommunications
Job role:
Secretarial

Secretary

December 1998 - November 2000

U.S. Embassy - De-mining Program

Sanaa, Yemen

I found this job using Bayt.com

December 1998 - November 2000

• Liaised with internal and external contacts and coordinated the flow of information
• Prepared and managed correspondence, reports and other documents
• Organized and coordinated meetings
• Arranged and confirmed appointments
• Operate office equipment and managed office supplies
• Translation (English - Arabic)
Company industry:
Non-profit Organization
Job role:
Secretarial

Education

Sana'a university

October 1997

October 1997

Bachelor's degree, Faculty of Art English Department

Yemen

GPA (percentage): 78%

GPA (percentage): 78%

Skills

Purchasing
Expert
Purchasing
Expert
Issuing
Expert
Issuing
Expert
Mail
Expert
Mail
Expert
Office Equipment
Expert
Office Equipment
Expert
Payments
Expert
Payments
Expert
 Typing English / Arabic
Expert
 Typing English / Arabic
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Internet
Expert
Internet
Expert
Outlook
Expert
Outlook
Expert
Payments
Expert
Payments
Expert
Office Equipment
Expert
Office Equipment
Expert
Mail
Expert
Mail
Expert
Issuing
Expert
Issuing
Expert
Purchasing
Expert
Purchasing
Expert

Languages

Arabic
Expert
English
Expert
German
Beginner
Italian
Beginner