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Borhan El-Iaaly, Sales Representative

Borhan El-Iaaly

Sales Representative·Evidence Cosmetics Online shop

Lebanon

Bachelor's degree, Business Administration

Work experience

Total years of experience: 20 years, 11 months

Sales Representative

March 2019 - Present

Evidence Cosmetics Online shop

Tripoli, Lebanon

March 2019 - Present

⦁ Successfully promote multiple product lines.
⦁ Explain and demonstrate use of cosmetics through actual application.
⦁ Drive sales by engaging and enticing customers into Beauty Spot, and encouraging them to purchase top beauty picks.
⦁ Keep a calm head when dealing with customer concerns.
⦁ Build long-lasting relationships with customers who have a passion for the latest cosmetics and fragrance trends.
⦁ Deal with famous brands such as Maybelline, Benefit, Victoria's Secret.
⦁ Ensuring sales transactions are processed with care and attention.
⦁ Handling & arranging products with care before delivering.
⦁ Selling Make-up products and skin care products and fragrances.

Company industry:
Perfume & Cosmetics
Job role:
Beauty and Fashion

Manager

October 2015 - March 2019

Android Market

Tripoli, Lebanon

October 2015 - March 2019

• Responding to customer inbound phone sales queries.
• Attending all required Cricket Cellular training programs.
• Checking income insurance and other applicable borrower paperwork.
• Managing neatness and cleanliness of work stations and public store displays.
• Managing new leads from outbound and inbound calls e-mail and walk-in customer traffic.
• Preparing and submitting all required sales documentation in a prompt and accurate manner.
• Assisting and supporting store associates in all aspects of sales and customer service as required.
• Resolving service related problems for customers and prevents the disruption or disconnection of their accounts.
• Responsibility for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Providing answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.

Company industry:
Telecommunications
Job role:
Administration

Salesman

May 2013 - August 2015

California Autos

Tripoli, Lebanon

May 2013 - August 2015

• Providing excellent customer service in selling cars.
• Negotiating prices with customers on vehicle being purchased.
• Conducting demonstrations of vehicle features via test drives.
• Meeting sales and customer service set goals on a regular basis.
• Consulting with customers to determine individual vehicle requirements and priorities.
• Making vehicle recommendations tailored to individual customer needs and preferences.
• Building a good rapport with all clients and referring them to the sales manager for sale deals
• Providing advice to customers on part replacement due to extensive automobile part knowledge

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Promoter

October 2012 - April 2013

Estée lauder

Beirut, Lebanon

October 2012 - April 2013

• Creating an atmosphere of interest and expectation.
• Announcing item on the agenda and recognizing sponsors.
• Setting up booths or promotional stands and stock products
• Having the product knowledge to give the right information to client.
• Demonstrating and providing information on promoted products/services
• Distributing product samples, brochures, flyers etc. to source new sales opportunities
• Presenting information to consumers with an already designated marketing strategic plan.
• Meeting with the organizer to learn about the overall event, the presenter and any special guest.

Company industry:
Advertising
Job role:
Beauty and Fashion

Sales Representative

August 2010 - September 2012

Habitat Furniture

Riyadh, Saudi Arabia

August 2010 - September 2012

• Perfected knowledge of product, market, and sales strategy.
• Customer service oriented, with the ability to meet sales goals
• Handled and resolved any complaints or concerns from customers
• Strong persistence in dealing with people and not giving up easily
• Prepared effective action plans and schedules - Participated in marketing plan design and execution
• Reliable, hardworking, enthusiastic, with the ability to perform multiple assignments at the same time
• Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.

Company industry:
Sales Outsourcing
Job role:
Sales

Salesman

July 2009 - July 2010

Glowbal Outlets Store

Beirut, Lebanon

July 2009 - July 2010

• Welcoming customers and inquiring into their purpose of visit
• Guiding customers about different available styles and clothes
• Providing suggestions regarding styles, colors and sizes
• Assisting customers in carrying chosen clothes to try rooms
• Providing customers with information on discounts and bundle offers
• Determining customers style by observing what they are wearing and providing style-conscious consultation
• Providing honest feedback (if asked specifically) on clothes that customers have tried on
• Suggesting possible accessories that may complement clothes that the customer is interested in
• Coordinating with storage areas to ensure that all available sizes and colors are displayed properly

Company industry:
Retail & Wholesale
Job role:
Sales

Cashier & Phone Operator

July 2008 - July 2009

Sirena Fast Food

Tripoli, Lebanon

July 2008 - July 2009

• Greeting customers and communicating with them with a view to determine their orders
• Taking customers orders and punching them into the restaurant order database
• Providing customers with information on daily specials and discount deals
• Informing customers of their bill and ask if they will pay in cash or through credit card
• Processing credit card payments and ensure that customers sign counter slips
• Relaying customers orders to the kitchen and ensuring that each order is expedited
• Assisting counter staff in packing ready orders and handing them to customers
• Ensuring that the counter area is kept clean and organized at all times
• Servicing customers requests and complaints and making sure that any serious complaint is brought to the notice of the restaurant manager
• Creating and maintaining cash reports at the end of each day

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Sales

July 2007 - July 2008

Harraz Car Parts & Accessories

Tripoli, Lebanon

July 2007 - July 2008

• Placing new merchandise on display.
• Receiving and filling telephone orders for parts and taking inventory of stock.
• Reading catalogs, or computer displays in order to determine replacement part stock numbers and prices.
• Determining replacement parts required, according to inspections of old parts, customer requests, or customers descriptions of malfunctions.
• Discussing use and features of various parts, based on knowledge of machines or equipment.
• Demonstrating equipment to customers and explaining functioning of equipment.
• Advising customers on substitution or modification of parts when identical replacements are not available.
• Examining returned parts for defects, and exchanging defective parts or refunding money.

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Security Guard

July 2006 - July 2007

Patrick Security Services Agency (P.S.S.A.)

Beirut, Lebanon

July 2006 - July 2007

• Answering alarms and investigating disturbances.
• Patrolling industrial and commercial premises to prevent and detect signs of intrusion and ensuring security of doors, windows, and gates.
• Monitoring and authorizing entrance and departure of employees, visitors, and other persons to guard against theft and maintaining security of premises.
• Writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Calling police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Circulating among visitors, patrons, and employees to preserve order and protect property.
• Operating detecting devices to screen individuals and preventing passage of prohibited articles into restricted areas.

Company industry:
Private Security Services
Job role:
Security

Administrator

June 2005 - July 2006

Dream Network Cafe

Tripoli, Lebanon

June 2005 - July 2006

• Assisting customers when they have trouble or questions using computer softwares such as Microsoft Office, Adobe softwares and all softwares that are being used in the cyber cafe.
• Providing services such as encoding, printing, downloading and all other operations provided by the cafe.
• Primary knowledge of computer maintenance and software installation.
• Knowledge of popular online and LAN games for assisting customers to use it.
• Fixing Troubleshoots different kinds of computer programs, hardwares and softwares.
• Providing excellent customer care.
• Maintaining cleanliness and orderliness of the place.
• Keeping accurate records of logs and inventories of the shop.

Company industry:
Software Development
Job role:
Management

Education

University of detroit mercy

June 2009

June 2009

Bachelor's degree, Business Administration

United States

Skills

Coffee
Expert
Coffee
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Answering Phones
Expert
Answering Phones
Expert
Invoicing
Expert
Invoicing
Expert
Administration
Expert
Administration
Expert
Automotive knowledge
Intermediate
Automotive knowledge
Intermediate
Electronics knowledge
Intermediate
Electronics knowledge
Intermediate
Mobile Phones Software
Intermediate
Mobile Phones Software
Intermediate
Surfing Internet
Intermediate
Surfing Internet
Intermediate
Dealing Online
Intermediate
Dealing Online
Intermediate
Communication
Beginner
Communication
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Windows
Intermediate
Microsoft Windows
Intermediate
Computer Maintenance
Intermediate
Computer Maintenance
Intermediate
Coffee
Expert
Coffee
Expert
Answering Phones
Expert
Answering Phones
Expert
Invoicing
Expert
Invoicing
Expert
Administration
Expert
Administration
Expert

Languages

Arabic
Expert
English
Intermediate
French
Intermediate
German
Beginner