Borhan El-Iaaly

⦁ Successfully promote multiple product lines.
⦁ Explain and demonstrate use of cosmetics through actual application.
⦁ Drive sales by engaging and enticing customers into Beauty Spot, and encouraging them to purchase top beauty picks.
⦁ Keep a calm head when dealing with customer concerns.
⦁ Build long-lasting relationships with customers who have a passion for the latest cosmetics and fragrance trends.
⦁ Deal with famous brands such as Maybelline, Benefit, Victoria's Secret.
⦁ Ensuring sales transactions are processed with care and attention.
⦁ Handling & arranging products with care before delivering.
⦁ Selling Make-up products and skin care products and fragrances.

• Responding to customer inbound phone sales queries.
• Attending all required Cricket Cellular training programs.
• Checking income insurance and other applicable borrower paperwork.
• Managing neatness and cleanliness of work stations and public store displays.
• Managing new leads from outbound and inbound calls e-mail and walk-in customer traffic.
• Preparing and submitting all required sales documentation in a prompt and accurate manner.
• Assisting and supporting store associates in all aspects of sales and customer service as required.
• Resolving service related problems for customers and prevents the disruption or disconnection of their accounts.
• Responsibility for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Providing answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.

• Providing excellent customer service in selling cars.
• Negotiating prices with customers on vehicle being purchased.
• Conducting demonstrations of vehicle features via test drives.
• Meeting sales and customer service set goals on a regular basis.
• Consulting with customers to determine individual vehicle requirements and priorities.
• Making vehicle recommendations tailored to individual customer needs and preferences.
• Building a good rapport with all clients and referring them to the sales manager for sale deals
• Providing advice to customers on part replacement due to extensive automobile part knowledge

• Creating an atmosphere of interest and expectation.
• Announcing item on the agenda and recognizing sponsors.
• Setting up booths or promotional stands and stock products
• Having the product knowledge to give the right information to client.
• Demonstrating and providing information on promoted products/services
• Distributing product samples, brochures, flyers etc. to source new sales opportunities
• Presenting information to consumers with an already designated marketing strategic plan.
• Meeting with the organizer to learn about the overall event, the presenter and any special guest.

• Perfected knowledge of product, market, and sales strategy.
• Customer service oriented, with the ability to meet sales goals
• Handled and resolved any complaints or concerns from customers
• Strong persistence in dealing with people and not giving up easily
• Prepared effective action plans and schedules - Participated in marketing plan design and execution
• Reliable, hardworking, enthusiastic, with the ability to perform multiple assignments at the same time
• Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.

• Welcoming customers and inquiring into their purpose of visit
• Guiding customers about different available styles and clothes
• Providing suggestions regarding styles, colors and sizes
• Assisting customers in carrying chosen clothes to try rooms
• Providing customers with information on discounts and bundle offers
• Determining customers style by observing what they are wearing and providing style-conscious consultation
• Providing honest feedback (if asked specifically) on clothes that customers have tried on
• Suggesting possible accessories that may complement clothes that the customer is interested in
• Coordinating with storage areas to ensure that all available sizes and colors are displayed properly

• Greeting customers and communicating with them with a view to determine their orders
• Taking customers orders and punching them into the restaurant order database
• Providing customers with information on daily specials and discount deals
• Informing customers of their bill and ask if they will pay in cash or through credit card
• Processing credit card payments and ensure that customers sign counter slips
• Relaying customers orders to the kitchen and ensuring that each order is expedited
• Assisting counter staff in packing ready orders and handing them to customers
• Ensuring that the counter area is kept clean and organized at all times
• Servicing customers requests and complaints and making sure that any serious complaint is brought to the notice of the restaurant manager
• Creating and maintaining cash reports at the end of each day

• Placing new merchandise on display.
• Receiving and filling telephone orders for parts and taking inventory of stock.
• Reading catalogs, or computer displays in order to determine replacement part stock numbers and prices.
• Determining replacement parts required, according to inspections of old parts, customer requests, or customers descriptions of malfunctions.
• Discussing use and features of various parts, based on knowledge of machines or equipment.
• Demonstrating equipment to customers and explaining functioning of equipment.
• Advising customers on substitution or modification of parts when identical replacements are not available.
• Examining returned parts for defects, and exchanging defective parts or refunding money.

• Answering alarms and investigating disturbances.
• Patrolling industrial and commercial premises to prevent and detect signs of intrusion and ensuring security of doors, windows, and gates.
• Monitoring and authorizing entrance and departure of employees, visitors, and other persons to guard against theft and maintaining security of premises.
• Writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Calling police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Circulating among visitors, patrons, and employees to preserve order and protect property.
• Operating detecting devices to screen individuals and preventing passage of prohibited articles into restricted areas.

• Assisting customers when they have trouble or questions using computer softwares such as Microsoft Office, Adobe softwares and all softwares that are being used in the cyber cafe.
• Providing services such as encoding, printing, downloading and all other operations provided by the cafe.
• Primary knowledge of computer maintenance and software installation.
• Knowledge of popular online and LAN games for assisting customers to use it.
• Fixing Troubleshoots different kinds of computer programs, hardwares and softwares.
• Providing excellent customer care.
• Maintaining cleanliness and orderliness of the place.
• Keeping accurate records of logs and inventories of the shop.