ادم شبل

Responsible for managing five medical centers and plus then 9000 sqm of residential apartments.
Managed 6 supervisors and over 50 soft service staff and fulfilled regularly over 900 maintenance requests on monthly basis with average completion of 98.3%.
Was in charge of all JCI certification in facilities and safety department documentation from the gap analysis to the certification stage.

- Planning and implementing and managing facilities management plans of all medical center and residential facilities.
- Ensuring least failure in services with maximum utilization of resources adhering to standard operations procedures and the strategic plans.
- Developing and implementing and managing maintenance, housekeeping and fleet management team on the best practice in facility management and the standard operating procedures.
- Managing and evaluating outsourced services and contracts including fire alarm system, medical waste disposal, air quality, water quality, fire alarm system, pest control and space management.
- Ensuring that staff and patients are adhered to health and safety legalization.
- Coordinating with procurement department for any soft services tenders and purchase requisitions.
- Preparing and conducting predicative and preventive maintenance plans and procedures.

Managed and supervised more than 300 residential apartments by ensuring that the soft service operations and tenants relocation run smoothly as per the company policies and procedures and objectives.

Preparing the operational budget, detailed record keeping, purchasing inventory and preparing and controlling company policies and procedures and objectives.
Monitoring and scheduling and coordinating all necessary buildings and grounds maintenance and repairs.
Conducting risk assessment and performing investigation and reporting accidents & incidents and near misses to make sure the best health and safety controls are implemented.
Providing event planning assistance and support for meetings, galas and company events.
Assuring that the company properties are meeting the standard legal and security requirements (Civil Defense approvals, fire alarm and firefighting systems).
Preparing soft service monthly roster and evaluating staff performance.

Conducting gap analysis and periodic internal audits against quality management standards requirements.
• Observing internal control procedures and evaluate their effectiveness.
• Collecting and analyzing customer service data (complains and queries).
• Preparing and developing necessary procedures and policies and records in the line with integrated management system requirements.
• Conducting internal periodic audits and ensuring that non-conforming findings are identified and corrective actions were taken.
• Conducting internal QMS review to verify effective implementation of QMS in line with the respective policy and procedures.

Handling a comprehensive filing system to organize company files and other office paper-works.
Maintaining office services by organizing operations and procedures in the line of the company strategic plan and objectives.
Answering phones calls and organizing meetings and taking memos.
Assisting human resources department in setting up training need analysis, compensation and benefits and staff performance data collection.
Assisting in the requisition of office stationary and supplies.

Distributing correspondence, mail, send faxes and record all incoming and outgoing project documentation.
Generating driven pipes documentation and collecting depth data for statistical purpose and distribution.
Performing daily site inspection to check and update work progress.
Filtering and analyzing data by using statistical methods to generate useful business reports.
Issuing all kind of transmittal including drawing, material and site inspections requests.