Marketing Executive
Al Mulla & Behbehani Motor Co.
Total years of experience :8 years, 8 Months
- Execute marketing plans/strategies for brands handled.
- Social Media Account Manager: Directing, creating, monitoring, and handling SM Accounts for CDJR. (Chrysler, Dodge, Jeep and RAM).- Responsible for social media digital strategies.
- Responsible for Events/Exhibitions planning procedures.
- Stay up-to-date with the latest marketing trends and technologies.
- Connect and work together with influencers and other businesses to build relationships and collaborate effectively.
- Executing the yearly Marketing plan for Mopar and monitoring its performance
- Analyze and provide daily/weekly/monthly evaluations reports of marketing and leads performance
- Expenses registration on daily basis.
- Monitoring all POS related (screens / flyers / danglers / rooftops / Etc.…..
- Handling all Marketing activities related to used operations, in addition, monitoring 4sale / opensooq Apps used for promoting used campaigns.
- Oversee and update content for Al Mulla & Behbehani website and application.
- Monitoring dealer websites and updating content.
- Following up on leads received for all Brands and sharing daily performance report for the leads status.
- Monitoring repots for sales and call center department
- Assisting branch manager
- Branch organization and management assisting.
- Assessing and reviewing account and financial client inquiry at the counter.
- Processing, tracking, recording, reporting, and storing information related to payments, transactions, deposits and withdrawals.
- Processing CBK, Non-CBK cheques and salaries.
- Authorizing and evaluating overdrafts and loans.
- Dealing with client complaints and account discrepancies.
- Arranging Telex transfer and local transfer.
- Build relationships and participate in cross selling and offer new products and features (Credit cards & Loans).
- Reports.
- Develop, implement and manage social media strategy.
- Manage and oversee social media content full process with the designers and the copywriters.
- Measure the success of every social media campaign by providing constructive feedback, preparing daily, weekly and monthly quarter and yearly reports.
- Stay up to date with the latest social media best practices and technologies.
- Collaborate with Marketing, Sales and Product Development teams
- Communicate with industry professionals and influencers via social media to create a strong network
- Interacting and dealing with customer’s inquiries.
- Research and monitor activity of company competitors.
- Following up with internal and external department
- Handing the team schedule.
- Receive large amount of calls regarding account types and banking products (CDs, money market accounts, loans and credit cards).
- Respond to inquiries by asking questions, researching and providing solution.
- Check on the status of customer accounts, track checks and payments, review and explain account charges.
- Assist banking customers who are victims of fraud, theft or identity theft.
- Assist customers with replacing lost or stolen credit or debit cards and address changes.
- Escalate unresolved issues to management to ensure a positive customer experience.
- Demonstrate CARE Standards when responding to requests
- Managing office supplies stock and place orders.
- Prepare reports, schedules and presentations with statistical data as assigned.
- Developing and implementing new policies and processes
Maintain and update customer database for the company through “Ocra Wave” data entry system.
- Handling administrative tasks and correspondence (letters, emails, orders and arrange full travel bookings.).
- Following up with the staff by providing updated information regarding any changes, new orders, submissions and delivery details.
- Responsible for staff performance evaluation and supervision
- Maintain a company calendar and schedule appointments and meetings.
- Handling front desk customer’s communication, receiving complaints and solving problems.
- Preparing financial schedules for received and pending invoices and following up with the payment process and collection. by tracking retail sales (weekly and monthly)
- Handling social media account’s and content creation.
Financial management-Marketing, sales and customer service-Communication and negotiation- Leadership - Project management and planning- Delegation and time management - Problem Solving - Networking
High school degree