Boumediene Benaziza

 Being part of the team who contributed to the success by reaching
for the very first year 05 stars certification by Forbes Travel Guide for
Atlantis The Royal was exceptional experience.

 Supported the first TEDx event in Algeria, ensuring smooth
experience for VVIP guests and speakers.
 Managed logistics, coordination, and problem-solving under
pressure.
 Promoted collaboration and positive team dynamics through clear
communication.

 Gained experience supporting accounting operations, including
invoice processing, data entry, and maintaining financial records.
Assisted with bank reconciliations, expense tracking, and basic
reporting tasks.

 Effectively handling enquiries while hosting a big event such is the
world cup 2022,
 Used interpersonal skills to deliver excellent internal and external
customer service.
 Answered calls and resolved queries within target timeframes to
achieve KPIs.
 Reviewing guests profiles prior to their arrivals and requesting
amenities to be placed in the room.
 making bookings for 08 Properties with different categories using
Marsha, Reservations empower and Opera.
 Upselling rooms special setups and lounge access.

 internship in Front Office Department, rotating between Front desk
agent and AYS agent, Guest Relations, SPA receptionist.
 Signed first contract as AYS agent on 05/2022 occupying the position
full time leading the team to great results in GXP and taking care of
all kind of requests from the guest as Room service and offering
Hotel outlets for F&B.
 Handling outbound and inbound calls and Coordinating with all
departments effectively.