admin staff
state
Total years of experience :6 years, 11 Months
-mediate between customers and the management regarding appointed services
-delivered offers to customers
-negotiating to secure the best deals for clients
-scheduled the time of appointment and visit of our staff to provide their service
-prepare charts and scheduled appointments
-attend meetings and participate in local and engagement activities as requested
-provide customer care to visitors and patient during working hours
-participate in orientation and scheduling training
-communicate and coordinate between patient medical staff and management to provide the appropriate service
-retrieve messages from the answering service, voice mail, email and fax
-welcome patient and visitors
-register and orient new patient to make them comfortable
-manage waiting time to let them know what is expected
-initiate contact with potential BtoB customers
-established relationships and rapport using the phone and emails to elevate and create contact
-answer telephone and direct calls
-handle customer inquires
-solve billing problems and answer customer needs
-receive and register the inward transmittal from client and distributing it to relevant department
-manage online and phone reservations
-welcome guests upon their arrival and assign rooms
-upsel additional facilities and services when appropriate
-respond to client complaints in a timely and professional manner
-help and assist my colleagues to do their tasks