Bouzid Boudermine

••Greet walk-in customers in a professional and friendly manner.
•Listen actively to customer needs and recommend suitable vehicles.
•Explain vehicle features, warranties, service packages, and financing
clearly.
•Demonstrate vehicles and arrange for test drives when needed.
•Follow up with potential customers to encourage decision-making.
•Maintain up-to-date knowledge of current inventory and promotions.
•Build and maintain long-term relationships with clients to encourage
repeat business.
•Ensure the showroom is always neat and vehicles are properly displayed.
•Assist customers with insurance-related inquiries or documentation.
•Handle customer objections professionally and work to resolve concerns
prompt

Provide expert advice on pairing chocolates and flowers for special occasions such as
weddings, birthdays, and anniversaries.
•Greet customers warmly as they enter the shop, providing assistance and answering inquiries
about products and services.
•Create custom gift packages combining chocolates and flowers, adding a personal touch to
each arrangement.
•Promote special offers, discounts, and new products to customers, encouraging sales and
enhancing customer experience.
•Maintain inventory levels of chocolates and flowers, monitoring freshness and quality to
ensure customer satisfaction.
•Ensure that the displays of chocolates and flowers are visually appealing, well-maintained,
and replenished regularly to attract customers.
•Offer personalized recommendations for chocolate and flower arrangements based on
customer preferences and the occasion.
•Process transactions accurately and efficiently using the cash register or point-of-sale system,
handling payments and issuing receipts.
•Assist with restocking shelves, organizing displays, and maintaining cleanliness in the shop to
create a pleasant shopping environment

••Greet customers warmly and provide assistance with their inquiries.
•Resolve customer complaints and issues in a friendly and efficient manner.
•Maintain a positive attitude and professionalism in all interactions.
•Provide product or service information to customers, helping them make
informed decisions.
•Ensure timely follow-up with customers to ensure satisfaction.
•Handle customer orders, returns, and exchanges with attention to detail.

•Answered incoming customer calls, provided accurate information, and
ensured professional service.
•Handled customer complaints and service requests, offering effective
solutions or escalating when necessary.
•Logged and documented call details using the company’s CRM system with
precision.
•Adhered to service quality standards and KPIs, including response time
and resolution accuracy.
•Coordinated with internal departments to resolve issues and ensure
customer satisfaction.
•Kept up-to-date with company offerings and promotions to provide
accurate information to clients.