Business Development Manager
Southern Franchise Co. L.L.C
Total years of experience :22 years, 9 Months
Preparing and Evaluating Pre-Qualification bid documents.
Understanding and identifying the scope of work, terms and conditions of the request for proposal (RFP) and determine the risks and possibilities and manage the delivery of proposals that meet the objectives of the (RFP).
Preparing Tender Documents, Agreements, Price Schedules, Bill of Quantities.
Creating client proposals, contracts and other related documentation
Exploring, identifying, and developing ongoing and new business opportunities to support the company objectives.
Analyzing business potential, and drive business to achieving desired targets with monitoring competitor activities and planning effective.
Identify new clients, markets and business opportunities
Participating in pricing of tenders and technical documentations for upcoming projects as per the requirement.
In charge of all aspects of Catering Operations as well as events to several Clients within the UAE and ensuring continuous customers’ satisfaction.
Fully accountable for (Western Region & Al Ain) Budget and P&L.
Responsible for achieving contracts’ profitability by monitoring closely the running cost of the projects on line with the budgets
Develop policies and procedures as identified in order to ensure the efficient Organization of the operation in accordance with company guidelines.
Develop and implement EHS policies and procedures in line with industry requirements
Ensuring conformity with health and safety as well as food safety regulations
Key member involved actively in company achievement of four ISO’s: 22001/ 9001/ 14001/18001and HACCP certifications.
Fully in charge of Company functions :Sales and Marketing, Business Development, Operations, accounting, Human Resources & Training
Follow up on staff career paths and training programmers
Communicate company policies to all staff through site Managers.
Ensure that accurate duly completed monthly reports are submitted in time.
Plan and organize events, promotions, special marketing activities.
Plan, organize, coordinate and supervise events and functions
Interviewing, selecting, recruiting and evaluating applicants and staff members
Develop the Catering business. Interviewing candidates for F&B service vacancies.
Reporting and reviewing figures with general manager and the owner of the company.
Build and maintain a strong relationship with Airport management, result three more strategic locations with high turnover.
Leads multinational resource team to become functional in operations of the 14 Costa stores at Dubai International Airport and Sharjah.
Evaluates and introduced effective management system that improved control. Recruits personnel, develops organization and quality system
Builds up and supervise a fabulous team of 125 employees across the 14 outlets, an extraordinary high growth in line with stretched yearly target
Part of the successful launch of two simultaneous outlets at the Dubai International Airport on 2003 which drive the business to a financial victory against the competitors
Achieved the most challenging budget year on year the most challenging fragment in my entire career
Increased Growth margin from 75% GOP to 78% across the area
Manages the business with full responsibility for the day to day operations
Finance and Marketing, Customer base grew up each year and today Costa is a well established brand in Dubai International Airport as well as Sharjah
Introduce the culture of “Minimum Waste leads to Maximum Profits” across the outlets
Participates in recruitment of teams from diverse backgrounds and skills with the help of Human Resources Department.
Responsibility for day-to-day operations & developing sales incentives to improve performance
Maintains internal and external quality standards of Costa Coffee Chain
Implementing the strategic financial & operational plans, audits & reports
Consistently surpassed key performance indicators (KPI’s)
Implemented wastage control system to manage food cost. 0.2% average cost achieved consistently
Provide guidance, development & training to assigned staff & encourage individual development
Leads and deals effectively with multicultural environment, staffs and management team
Heads a team of 30 staffs and 4 Supervisors running the operation in one of the flag ship stores at Mall of the Emirates
Maintained good staff relations through effective communication, leadership, discipline & motivation
Trains & conducts induction to all new and existing staffs in coffee making, service and cashiering
Conducts the brand standards check periodically in the outlets with the help of the Brand Audit Manager
Consistently achieved over 95% in ‘mystery shopper audits’. Achieved 100% score 3 months consecutively “Record of 2006”
Works on the P&L Reports to achieve store margins, by reducing the cost to maximize the profitability
A Member of ELR opening team, done with full success the opening of different outlets in Dubai and Abu Dhabi
Diploma in Information & Management from international institute of commerce, art and sciences - Marrakech. Attached is a Scan copy of the certificate.
Diploma in Food Production from the Tourism and Hotel Institute of Marrakech.
Bachelor's degree of Economic Science, from Academy of BENI- MELLAL / Morocco