Brahim El Aatmani

• Handled inbound customer calls and inquiries regarding
products and services.
•
Assisted customers with billing, account management,
and issue resolution.
•
Archived Sales targets through upselling and cross
selling telecom products and services.
• Maintained high customer satisfaction while meeting
KPIs and quality standards.

• Delivered premium assistance to a global audience of
100+ nationalities daily, ensuring a welcoming and
professional first impression within Hamad International
Airport.
•
Assisted travelers with real-time inquiries and product
selection, resolving concerns with confidence and
empathy to ensure a stress-free transit experience.
• Managed high-volume POS transactions and guest
inquiries with 100% accuracy, maintaining strict
compliance with aviation security and financial
protocols.

• Provided dedicated support and guidance to thousands
of international fans daily, ensuring a seamless and
welcoming experience during one of the worlds largest
global events.
•
Acted as a key point of contact for real-time inquiries,
resolving logistical and service concerns with confidence
and empathy to ensure fan satisfaction.
• Effectively communicated with visitors from diverse
backgrounds, providing accurate information and
assistance tailored to the needs of families and
international travelers.

• Managed front-desk operations, including patient check
ins, registration, and coordinating appointment schedules.
• Handled high-volume inbound calls to confirm
appointments, manage medical records and update patient
information.
• Resolved scheduling conflicts and logistics issues, such as
appointment delays or physician availability, with
professional care.
• Maintained strict confidentiality and accuracy in data
entry using CRM and internal management system