Brenda Flynn

Leadership of nursing department of women and children hospital which opened in June 2016. Manage 207 nurses across all specialties. Introduced new nursing competencies, education programs, budget management, performance review.

Proven ability in efficiently and effectively planning, organizing, directing and implementing a comprehensive institution-wide nursing program; implementing various health & safety standards as well as organizational best practices in the day to day functioning of the organization

Skilled in managing day to day administrative functions of the department encompassing KPI management, policy development as well as recruitment of nursing & support staff; interacting with Medical Staff, Hospital Administrators, Nursing Management Staff and Department Managers for the effective implementation of departmental policies/ procedures

Proven ability in infection & disease control through implementation of patient safety standards and monitoring of infrastructure with potential infection transmitting characteristics

Adroit in rendering consultancy on implementation of best infection control practice to other health care facilities including qualitative presentations to other community services. Ensure compliance to regulatory parameters (health care rules and regulations at local, state and federal levels as well as regulatory compliance standards) through mock surveys, patient interviews and random access of medical administration records

Adept at managing administrative functions like updating records, entering patient data and developments; develop/ implement budget for the hospital and prepare reports for higher levels of management

Proficient in implementing lean / six sigma / Theory of Constraints methodologies leading to enhanced operational efficiency and optimized resource utilization as well as obtaining JCIA Accreditation for the hospital

Visionary & decisive leader, noted for sound, practical management style and excellent organization, communication, presentation & interpersonal skills; Proven ability to lead and motivate large cross-functional and multi-cultural teams to maximize productivityKey Highlights:
• Acknowledged for efficient leadership of the nursing department in acquiring successful 1st JCIA accreditation post opening of hospital
• Rated high for setting up AHA International training centre in the hospital and maintaining 100% compliance to clinical KPIs
• Distinguished for conducting competency tests for all nursing staff based on statutory requirements leading to significant enhancement in operational efficiency

Key Responsibilities:
• Function as member of the emergency preparedness team and chief nursing officer involved in defining / implementing strategies for enhancing patient care and operational effectiveness
• Acquaint team members (318 nurses) with nursing policies and organizational procedures for implementing the same in day to day operations across ED/ OPD / inpatient adult units/ infection control and other departments
• Maintain updated patient information (medical, history and care-plan documentation) based on organizational and statutory requirements
• Implement & ensure compliance to patient care procedures in conducting patient care in the organization's Maternity Services department
• Develop rapport with medical staff members, key leadership and other department directors based on business as well as operational requirements
• Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs
• Optimize resource utilization and streamline processes for enhancing operational efficiency as well as organizational bottom lines

Company Brief
JCIA accredited tertiary government hospital with 452 licensed beds (364 currently open) across all major specialties and is working towards being the main Level 1 Trauma Centre for the Emirate of Abu Dhabi

Key Highlights:
• Core member of the SEHA outpatient project team involved in planning & developing dashboards across business entities based on Cerner waiting time dashboards for monitoring KPI’s and implementing various process changes
• Prepared & implemented manpower and capital equipment requirement plans for setting up new hospital, executive health clinic and nursing led services
• Significantly enhanced organizational cost savings by ensuring compliance to nursing manpower, operational and capital equipment budgets for outpatient department and emergency department
• Successfully led team involved in defining new hospital policies and work instructions in compliance to JCIA parameters
• Instrumental in restructuring of appointment & scheduling systems within the hospital followed by reassessment of nursing staff and implementing competency based training leading to enhanced operational efficiency
• Core member of the Cerner (IT) conversion team involved in initiating new documentation in the outpatient department
• Implemented lean / six sigma based projects (opening of 15 bed extension to the main emergency department and extension to the outpatient department) aimed at enhancing process flows between outpatient and emergency departments
• Played key role in leading the Access to Care multidisciplinary team for preparing the hospital for reaccreditation under the new 5th edition standards of JCIA in 2014 (Hospital accredited by JCIA in 2011)
• Distinguished member of the team assessed using the EFQM quality model for the hospital to become the first hospital in Abu Dhabi to achieve the diamond SKEA (Sheikh Khalifa Excellence Award) in 2010-11.

Key Responsibilities:
• Led a team of 200 nurses, translators and technical staff across departments such as the emergency department, general and specialty outpatients, VIP outpatient services, urology department, oncology / chemotherapy services - outpatients, oral-max-facial department, radiology nurses, diabetes nurse educators and employee health services
• Managed day to day operations across the outpatient & emergency departments in compliance to departmental budgets for maintaining departmental profitability
• Interacted with physician teams across diverse departments for effectively resolving critical operational issues for rendering qualitative patient care
• Collaborated with various support teams for optimizing patient flow (utilizing models of care used by Bumrungrad-Thailand hospital - former hospital management company)
• Functioned as Administrative Director of Outpatient Services (Nov 2010 - Jan 2012) and Acting Deputy Chief Nursing Officer (Feb - Aug 2012) involved in leading a team of 204 nursing staff, 20 technical staff, 7 admin staff as well as medical staff working in the outpatient department
• Managed operations as Administrative Director of Outpatient Services (Acting) through a team of medical, nursing and technical staff. Prepared & ensured compliance to clinic schedules and nursing staff training
• Maintained operational readiness of ambulances with adequate training of nursing staff involved in transfer of patients in compliance to organizational & healthcare standards
• Restructured the emergency department by reducing touch points and streamlining services as well as re-planning patient flow
• Assisted the chief nursing officer in managing the nursing department consisting of 936 nurses, 62 technical staff and 35 admin staff and represented the department in the senior management team involved in expansion of the hospital from existing 364 beds to 734 beds in role as acting deputy CNO

Company Brief
A NHS Foundation Trust in the UK. The hospital has over 550 beds, deals with around 46, 000 inpatients, 92, 000 emergency cases, and 28, 000 day cases, whilst delivering over 3, 400 babies annually. The Trust is made up of 4 separate hospitals - the main site, a small general hospital and 2 community hospitals.

Key Highlights:
• Acknowledged for successful implementation of project leading to average reduction in length of stay by 2.3 days and closure of two community based wards

Key Responsibilities:
• Spearheaded team efforts in catering to project related to setting up discharge management database tool across four hospitals under the Trust using Theory of Constraints management theory
• Interacted with project stakeholders for collating & evaluating requirements to align with project deliverables. Followed up with team members in ensuring compliance to project delivery schedules and other SLA parameters
• Focused on streamlining processes across the patient lifecycle to minimize length of stay, eliminate waste & wait for patients leading to enhanced patient satisfaction
• Organized post project implementation training sessions for physicians, nursing staff and paramedics across the 4 hospitals on theory & usage of computer systems
• Prepared & presented various status reports to the senior management team & other stakeholders to enable effective decision making

Company Brief
A NHS Foundation Trust in the UK. The hospital has over 550 beds, deals with around 46, 000 inpatients, 92, 000 emergency cases, and 28, 000 day cases, whilst delivering over 3, 400 babies annually. The Trust is made up of 4 separate hospitals - the main site, a small general hospital and 2 community hospitals.

Key Highlights:
• Acknowledged for successful implementation of project leading to average reduction in length of stay by 2.3 days and closure of two community based wards

Key Responsibilities:
• Spearheaded team efforts in catering to project related to setting up discharge management database tool across four hospitals under the Trust using Theory of Constraints management theory
• Interacted with project stakeholders for collating & evaluating requirements to align with project deliverables. Followed up with team members in ensuring compliance to project delivery schedules and other SLA parameters
• Focused on streamlining processes across the patient lifecycle to minimize length of stay, eliminate waste & wait for patients leading to enhanced patient satisfaction
• Organized post project implementation training sessions for physicians, nursing staff and paramedics across the 4 hospitals on theory & usage of computer systems
• Prepared & presented various status reports to the senior management team & other stakeholders to enable effective decision making