IBRAHIM ALMATROUD

• Resolve customer complaints
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being

Main Responsibilities
• Assisted customers with their queries and problems by phone and e-mail.
• Established and maintained contacts with new and existing customers as per the direction of the supervisor.
• Helped customers place new orders easily.
• Forwarded important and serious matters to the seniors.
• Transferred urgent calls to the required departments quickly and accurately.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
• Achieved set targets of the firm by the stipulated deadline