Quality Assurance Officer
Lincoln University of Business and Management
Total des années d'expérience :11 years, 7 Mois
interdepartmental monitoring of quality of learning experience and processes
Coordinate all activities and handling customer complains, and follow up on resolved queries
Establish strategic goals and setting the team's target to employees within the company's framework to increase our market share of electrical supplies, installations and maintenance services
Observe and enforce company policies and to ensure all employees adhere to the set policies in their course of work
Planning for resource allocation for all Installations, supply and maintenance activities for the technical unit in the scope of work
Nurture and develop employee professionalism through by organizing relevant training and workshops for efficient service delivery
Ensure proper budget achievement in the technical department as per the set allocation
Supervision of all Installations, supply and maintenance services and ensuring quality service delivery to our clients.
Ensure maximum and efficient use of the allocated budget to the technical unit
Participation in the recruitment process; Identification and recommendations for new employees in the technical unit
Monthly performance evaluation of technical unit employees by conducting review meetings. Performance appraisal and PIP enforcement
Conflict resolution through arbitration in cases of employee conflict
Prepare monthly reports with regards to budgeting, unit performance, strategic goals and proposals of the technical unit to the General Manger
Stimulate and develop teamwork spirit among all the employees in the unit.
Exploring New Business Opportunities for internet services through various locations.
Marketing and Selling of Zuku Brands. i.e. fiber connectivity, decoder sales and phone services
Client Relationship Management. This entails solving customer queries and escalations of customer issues.
Demographic Survey (fieldwork) on feasibility for building the fiber network in the areas to be built for connectivity.
Sales Support activities e.g. launch, referrals, to boost sales in a given location
Technical support to clients in activity area for problems with TV signals, phone and internet connectivity
Market study and penetration review in target areas through research on competitors, service uptake and demographics.
Key achievement: Increased market penetration by 25 %; from 120000 to over 166000 clients.
Searching New Target Markets for selling CASA, credit cards, loans and mortgages
Attend weekly and monthly team and area sales meetings to review performance
Marketing and selling bank Products. These being CASA, credit cards, loans and mortgages
Relationship Management to existing clients, queries handling and escalations.
Meeting monthly sales’ targets and writing monthly sales reports within the given deadlines.
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