Business Application specialist
KPMG
Total years of experience :18 years, 0 Months
AREA OF EXPERTISE AND HANDS ON EXPERIENCE INCLUDES
SCCM (System Center Configuration Manager)
Desktop Manager
Symantec Antivirus Manager
Vendor Managment
Service Delivery Manager
Audit application Manager
Providing Remote assistance to clients overseas.
Providing technical support to L1 technician.
Providing assistance in Problems relating to the hardware and software of computers to clients overseas.
Providing support for Business users.
Resolving issue with connectivity of internet related problems.
Trouble shooting problems regarding Operating Systems (windows xp, vista)
Providing assistance with network related problems with computers.
Troubleshooting problems related to routers, hubs, switches.
Additional Duties:
Handling a Team of 25 L1 technician.
Ensuring Delivery on Customer Metrics (C Sat, TPR, FTR, Hardware Sat and SLA)
Ensure that every opportunity to address a Customer Pain Area is covered and complete
Ownership of the same is taken.
Employee Focus (Timely One On Ones, Areas of Focus and Improvement Over a Period
Of time)
Performance Management and Feedback (Audits and BQ Management) Recognition (Ensuring that all performance is recognized)
Employee Survey Score (Maintaining a Score of above 85%)
Teamwork and Diversity (Active Part in ER Activities)
Handling the hardware and software of the computer.
Pin pointing problems relating to the computer hardware and eliminating them.
Trouble shooting problems regarding the operating systems.
Dispatching of components of the computers
Post Graduate Diploma in IT Management and specialization in Project management