Manager
Mashreq Bank
Total years of experience :12 years, 8 Months
• Finding automated solutions to streamline and enhance process efficiency.
• Preparing regular compliance reports for management and boards .
• Delivering comprehensive compliance and AML training for the staff
• Assisting with the oversight of service providers.
Support ad-hoc projects in addition to ordinary operational activities
• Support other departments to ensure successful business activities as a whole
• Update operational processes through SOPS, documentations and manuals
Ensure platforms and workflows are running smoothly and efficiently. Investigate
• malfunctioning issues, recommend fixes and coordinate with relevant teams to implement • changes. Improve operational performance and efficiency on a continuous basis
• Managing and setting up projects for various processes on JIRA
• Setting up and maintaining Zendesk system for different support verticals.
Company Industry: Banking
Job Role: Banking
Handling portfolio of gold and priority clients Team management
Company listing
Merchant loans and personal finance portfolio .
Business development
Customer relationship management Service and sales
Mortgage cross sell
Ban-assurance and wealth expertise .
Wealth advisory for priority clients
Business development
Banca-assurance sales
Branch sales and service
Cross sell mortgage products
Handing Gold customer portfolio
Highest achiever in banca- insurance cross sell for MetLife and Salama.
Business development and customer service .
Cross selling personal loans and cards
Customer relationship management
Wealth advisory and sales and service .
Handing cross sell personal loan and card portfolio customers
Won trips to Rome and Romania for selling highest insurance plans to NTB customers .
Sales management and supervision
Handling team of 10 sales officers
Business development
Customer relationship management
Branch sales and service
sales and service
Call center management
Customer service
Cross selling and sales
Top performer across the batch