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Bright Shema, Technical support Engineer

Bright Shema

Technical support Engineer·atTeknowledge

Rwanda

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 2 years, 10 months

Technical support Engineer

February 2024 - January 2026

atTeknowledge

Kigali, Rwanda

February 2024 - January 2026

Technical Support Engineer - Teknowledge

Provided technical support for Microsoft 365 users by troubleshooting software and account issues, managing incidents, resolving technical problems, and ensuring excellent customer service while meeting SLA targets.
Company industry:
IT Services

Technical support Intern

July 2023 - October 2023

RURA

Kigali, Rwanda

July 2023 - October 2023

Technical Support Intern - RURA (3 months):
Supported daily IT operations by troubleshooting hardware, software, and network issues, assisting with system installations, and providing technical support to staff.
Company industry:
Distribution, Supply Chain & Logistics

Call center agent

January 2023 - June 2023

MTN Rwanda

Kigali, Rwanda

January 2023 - June 2023

Call Center Agent - MTN Rwanda (6 months):
Handled customer inquiries and complaints, provided accurate information on products and services, resolved issues efficiently, and maintained high standards of customer satisfaction through effective communication.
Company industry:
Telecommunications

Education

AdventistUniversityofCentralAfrica(AUCA)

December 2026

December 2026

Bachelor's degree, Software Engineering

Rwanda

KagaramaSecondarySchool,Kicukiro

December 2018

December 2018

High school or equivalent, Mathematic, economics and geography

Rwanda

Skills

CHEMISTRY
Intermediate
CHEMISTRY
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PHYSICS
Intermediate
PHYSICS
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
TECHNICAL DOCUMENTATION
Intermediate
TECHNICAL DOCUMENTATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Native Speaker

Hobbies and interests

Volunteering