Restaurant General Manager/Multi-Unit Manager
Apparel Group
Total years of experience :17 years, 0 Months
♣ I am part of the pre-opening team and introducing casual and fine dining concepts in Saudi Arabia.
♣ Currently working on a project to expand the company F&B portfolio in Saudi Arabia Market.
♣ We are developing Italian and Japanese cuisine along with the International Café chain.
♣ Planning CAPEX on an individual project, Outlet designs, Kitchen designs & MEP.
♣ Recruiting employees from several countries and onboarding them.
♣ Sourcing suppliers and vendors and registering them with the company.
♣ Importing products from different countries and registering products with SFDA.
♣ Managing five restaurants at Dubai International Airport Terminal 3 (Italian, Chinese, Hawaii, Fried Chicken & Coffee Shop) operating 24 hours.
♣ High profitability in the operation by creating right product choice, right pricing, certain F&B promotions, up selling and an effective cost control in the operation.
♣ Overall supervision of all administrational duties in the food and beverage department like scheduling, training, inventory, airport pass, dealing with contractors, month end reports, business reports, new SOP creation or updating SOP’s, upselling program and reviewing F&B program.
♣ Continuously working on increasing sales and reducing cost by implementing leads, competition and training.
♣ I have reduced F&B cost by 2.5% and increased sales by 12% since joining and achieving better results day by day. I have also managed to reduce employee turnover.
♣ Devised, deployed & monitored processes to boost long term business success with optimal sales & profit levels.
♣ Reduced average contract expenses by 10% through aggressive negotiations with vendors.
♣ Evaluated suppliers to access quality, timeliness & compliance of deliveries, maintain tight cost controls & maximize business operational efficiency.
♣ Reviews on a monthly basis the P&L statement of our company, analyses its results and takes proactively additional steps together with the General Manager to catch up certain possible losses of the prior month.
♣ Managing Sky Bar (Sports Bar), Pret to go (Organic Café), Culto Café, Bricco (Authentic Italian Restaurant) & Naan Indian Kitchen (Indian Restaurant) Branches on Abu Dhabi International Airport.
♣ I am overall responsible for the entire operation of above branches in accordance with company policy and procedures. I provide the highest possible profitability by driving aggressive up selling & an effective cost control in the operation, monitoring and executing the branch's business plan as well as maintaining high standards of food, service, health, and safety.
♣ Ensures that all outlets achieve the highest standards of quality in food and beverage products, service, outlet presentation, and hygiene.
♣ Responsible for the full financial control in all areas in regards to chinaware, glassware, service tools, guest supplies and beverages.
♣ Being in charge of the ongoing daily and weekly training of the branch team, as per corporate management guidelines, tracking and monitoring the real effectiveness and results.
♣ Preparing month end reports, weekly analysis, and all requested feedbacks.
Ensuring that emergency procedures are enforced to provide for the security and safety of guests and employees.
♣ Taking responsibility for the business performance of the restaurant.
♣ Analyzing and planning restaurant sales levels and profitability.
♣ Organizing marketing activities, such as promotional events and discount schemes.
♣ Preparing reports at the end of the shift/week, including staff control, food control and sales.
♣ Creating and executing plans for department sales, profit and staff development.
♣ Setting budgets and/or agreeing them with senior management.
♣ Prospect for potential new clients and turn this into increased business.
♣ Identify potential clients, and the decision makers within the client organization.
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Research and build relationships with new clients.
♣ Present new products and services and enhance existing relationships.
♣ Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guest.
• Investigate and resolve complaints concerning food quality and service.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Oversee system transactions and control the voiding system, opening & cash out procedure, system reconciliation, and daily banking procedure.
• Liaise with other senior management regarding marketing and business development.
• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.
• Achievements: Won Rolex watch for achieving sales targets. I Started with £10k weekly store and was running 45k £ weekly store.
• Ensures suggestive selling to clients.
• Reviews direct report staffs performance and give feedback and appraisal as and when required, allow employees to grow and promote.
• Assists manager in best practice and continuously seeks to improve existing standards and procedures and communicates the same to a higher level.
Park Hyatt is a five star deluxe hotel with 225 rooms and 7 food and beverage outlets.
• Take care of bar opening and closing. Beverage inventory
• Cashiering and log reports. Take care of requisition and cost control.
• Breakage control and replenishment.
• Staff allocation & Training for new staff.
Bachelor of Arts (Economics) from Maharishi Dayanand Sarasvati University, Ajmer, Rajasthan, India.
Diploma in Hotel Management specialised in Food & Beverage services from National Council for hotel management and catering techonology, Pusa, New Delhi, India.
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